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Support, health & welfare

StudentsWe have a friendly and caring community, with a network of dedicated support and advisory services to help you get the most out of your time here.

The student-orientated Support & Advisory Services team seeks to support diversity and enhance the student experience. They operate an open-door policy so you’re free to drop by for advice on anything to do with general student living. 

In addition, the College’s security team looks after students on campus 24 hours a day, seven days a week.

The Support & Advisory Services team pride themselves on offering an extremely high level of student welfare support, which includes the following services:

Careers service

The careers service is here to help you find both part-time work and internships, as well as offering support with career planning. Visit the careers service website to find out more.

Childcare support

We understand that it can be hard to balance study with the full-time care of young children.

We have an arrangement with Bright Horizons, which provides nursery services adjacent to our campus, whereby our students are given priority on places available.The independently-run facility caters for babies and children up to five years of age.

If you have concerns regarding the financial issues relating to childcare, the Student Financial and Funding Office will be able to assist you.

Further details about childcare provision in the local area can be found at the Surrey County Council website.

Residential support and off-campus support

Whether you live on or off campus, Royal Holloway staff can help you settle into your new surroundings. 

Disability & Dyslexia Services

Disability & Dyslexia Services is the first point of contact for prospective and current disabled students with, for example:

  • hearing and visual impairments and mobility difficulties
  • medical conditions, such as arthritis and asthma
  • Specific Learning Difficulties, including dyslexia and dyspraxia
  • conditions such as OCD, bipolar, depression and anxiety disorders.

Visit the Disability & Dyslexia Services web pages for information on how they can help those who need extra support with their study skills or have a disability.

Faith support

Royal Holloway is a multi-faith community, with many different beliefs represented on campus and excellent co-operation between faiths. The College gives a warm welcome and a listening ear to everybody, whatever your belief.  It reaches out to support staff and students’ faith needs in two ways.

The College Chaplaincy

The Chaplaincy has a long history that is closely connected with the College’s beautiful Chapel. The Chaplains cover the Anglican, Roman Catholic and Free Church traditions, but are always willing to see students of any denomination or faith about any matter of personal concern, religious or otherwise. 

The Chaplains support all forms of Christian observance – both formal and informal –within the College. They encourage all faith groups to work together and sponsor a range of lectures and special services. They also oversee the daily services in the College Chapel. 

The Faiths Council

Seeking to link itself to all the mainstream faith groups, The Faiths Council ensures that each mainstream faith group has a voice at Royal Holloway and encourages dialogue and debate through interfaith events.

The numerous on-campus faith groups include the Islamic Society, who arrange five daily Muslim prayers and classes and maintain the College's Prayer Room, the Hindu Society, Sikh Society and Buddhist Society. Information on local worship facilities for all faiths is available from the College Chaplaincy.

Find more information here.

Financial advice

Ensure that managing your student finances is not a stressful experience. Visit the finance pages of our website for information about paying tuition fees, bursaries and scholarships and more.

Health centre

Located in Founder's Building, the Health Centre is a branch surgery of Clarence Medical Centre in Windsor. 

The friendly team of male and female doctors and nursing staff offer all aspects of health care to students registered with the General Practitioners, and first aid to all students, staff and visitors to the College.

Doctors' surgeries are held daily from Monday to Friday, and nurses are in attendance for advice and treatments. Additional staff deal with specialist matters such as physiotherapy and psychiatry.

During induction week, students living in the catchment area (all halls of residence, Englefield Green, Old Windsor, Windsor and parts of Egham) are invited to register with the General Practitioners at the Health Centre.

Find more information here.

International student support

Visit the International student support web pages to access specialist visa guidance and advice on how to settle into life in the UK.

Student Counselling Service

During your time at Royal Holloway you may find yourself in an emotionally challenging situation that is unfamiliar to you.

Emotional problems can get in the way of academic pursuits; not to mention life in general. You may find that you would rather not talk to family, friends or your department – and that’s where the Counselling Service is able to offer you some support. They offer:

  • relaxation sessions because sometimes, when university work and life get on top of us, we simply need to remember how to feel calmer and chill out
  • workshops covering areas such as anxiety, assertiveness and stress management
  • individual counselling sessions where you can explore a specific issue, discuss what you may want to do differently, and find out what your next steps may be.

The most common problems come under the categories of loneliness, depression, anxiety, panic, sexuality, eating disorders, bereavement, childhood sexual abuse, post-traumatic stress, assault, rape and dependency on alcohol or drugs, as well as many others.

In addition, the counsellors can help with academic-related problems such as exam phobia, fear of speaking to a group and inability to concentrate.

If you can't make it to a counselling session, perhaps because you're away on a placement or studying overseas for a year, the counselling service is still able to help through email counselling. 

The Student Counselling Service organise coffee mornings during Welcome Week – a great opportunity to meet new friends and share tips on surviving Welcome Week. Come along to find out more about the support services on offer, and get a free coffee!

Student Services Centre

Our Student Services Centre, located in the Windsor Building, is your single point of contact for all of your non-academic related enquiries. They can provide advice and support on accommodation,  College cards, enrolment and graduation, to name just a few.

 

Alison

Alison

“Since discovering I had dyspraxia, which explained why I struggled to take sufficient or coherent notes in lectures, Disability & Dyslexia Services really supported me – from lending me a dictaphone to helping me with planning and essay writing methods. I now feel confident about graduating and feel really privileged to be at a university that genuinely cares about my learning and development.”

- Alison, History

 
 
 
 

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