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Borrowing & charges

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Item allowance  |  Loan types  |  Charges & fines  |  Renew items  | 
Reserve items  |  Return items 

Due to the move to our exciting new library this summer, we are letting staff and students borrow up to 60 items to help minimise disruption. Our summer loans policy is also in place meaning all books will be due back on 29th September.


Item allowance

All staff and students are entitled to borrow from the library. To borrow a library item, and to make changes on your account, you will need your Royal Holloway College Card.

How many items can I borrow?

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        Undergraduates and Postgraduate Taught              60
Postgraduate Research and Staff              60
           External Users              10

Loan types

Please note that loan periods can change over the vacation. If this occurs, information will be available at the library helpdesk prior to vacation periods.

Postgraduate Research students and staff have automatic renewal on loans, unless the item is requested by another user. If an item is recalled, it will need to be returned by the new date specified on your library account. 

Loan type

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24 Hour

✔ All University staff and students can borrow
✗ External users cannot borrow
✗ Cannot be renewed 

1 Week

✔ All University staff and students can borrow
✔ External users can borrow

3 Week

✔ All University staff and students can borrow
✔ External users can borrow

Reference

✔ Includes Journals and Dictionaries 
✗ Cannot use outside the Library

Laptops

6 hour loans only
✗ Cannot use outside the Library
✗ External users cannot borrow
✗ Cannot be renewed


Charges & fines  

Items returned later than the due date will incur a charge.

Students attending prolonged course placements or programmes away from the College are advised to contact the Library in advance, should your absence mean you are unable to return any items by the due date.

Fine rates

24 Hour Loan 50p per hour
1 Week Loan 40p per day
3 Week Loan 20p per day
Laptops* £1 per hour

*If you reach fines of £16 on a laptop loan, your library account will be blocked. If the laptop is still not returned to the library after this, a lost item fee of £700 will be incurred.

For charges associated with the Inter-Library Loans service (ILL), please visit the ILL page.

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Renew items

Items may be renewed by:

  • signing into your account on LibrarySearch and clicking 'Renew'; 
  • using the self-service machines in both Bedford and Founder’s;
  • bringing them to the Library; and
  • by telephone.

If another user has reserved an item, or the fine on your account exceeds £35, the item cannot be renewed. 24 hour loan items also cannot be renewed.

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Reserve an item

Any item already on loan may be reserved. You cannot reserve an item that is on the shelf, in advance of your visit. 

Reserve an item by submitting a hold request on LibrarySearch. All you need is your Royal Holloway IT username and password.

When the item you've reserved arrives back at the Library, they will be processed as 'self-service holds' and can be collected from the shelves near the helpdesks.

Self-service holds

You will receive an email when your hold item is ready for collection, along with a collection reference number.  

Holds are shelved in the short loan area of the library, clearly labelled with your reference number.  

You can issue your book using the self-service machine, also in the short loan area.

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Return items

Items must be returned to the Library they were borrowed from. The exception is for the book return service at Bedford Square in Central London, which can be used by Royal Holloway staff and students. More information on this is below.

If an item is still on your account after yuo have returned it there may be the chance that it was incorrectly returned. Please contact the library customer services team to move forward with these queries. 

Laptops

Our laptops are only returned from your account once they are plugged into the cabinet using the charging cable inside. If a laptop isn't returned within the 6 hour loan period, you will incur a charge of £1/hour, so please remember to plug in.

 

 

 

Bedford Square returns service 

Open hours: Term time: Monday - Friday  9:00 - 21:00; Saturday 10:00 - 18:00 Vacation time: Monday - Friday  9:00 - 19:00

Address: 11 Bedford Square, Bloomsbury, London WC1B 3RE

Nearest tube stations: Euston Square, Goodge Street, Russell Square, Tottenham Court Rd

There is swipe access to the building using your Royal Holloway College card.

Please return books to the main reception area at least 3 days before their due date, as books will only be returned from your account when they are received at Royal Holloway, Egham campus.

If you require a receipt for your return, please ask at the main reception when you return your books.

Items returned to Bedford Square are transported to Egham campus on Mondays, Wednesdays and Fridays at 9am.

 

 

 

Senate House Library returns

There is a dropbox on Egham campus to return books borrowed from Senate House Library, at the Depository (building 39 on the campus map).

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