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E-resources - Problems with e-resources

E-resources - Problems with e-resources

Off campus access:

You may find that you cannot get access to an e-resource. More information on possible reasons for this can be found on our Accessing E-resources Off Campus web page. This could be down to a range of different reasons, most commonly:

  • Are you using the RHUL CampusAnywhere VPN service to access e-resources? This is by far the easiest and best method for doing so and is quick and easy to set up on your own PC, laptop or Mac.
  •  You may be trying to access a resource that RHUL does not have access to. How do you find out if this is the case?
  •  Can you get access to a resource using the Senate House Library login? What exactly does this mean?
  •  Which search tool/service are you using? Accessing resources via LibrarySearch is easier than with Google, but also a little different to access via the Library Catalogue.

On campus access:

If you are having problems accessing e-resources on campus, it may be that we don’t have access to a particular resource, in which case please see the ‘How do I know if Royal Holloway provides access to a resource?’ section of the Accessing E-resources Off Campus page. It may also be that the provider of the e-resource is experiencing technical problems, in which case, please contact us at library@rhul.ac.uk and we will contact the service provider.

Using e-resources (functionality problems) & other e-resource problems

If  you are experiencing problems using an e-resource, always check to see if the e-resources has its own ‘help’ pages or help service. Most ‘functionality’ questions can be answered using their own help services. However, if it is not clear what the problem is, or if none of the above has resolved your e-resource problem, please contact the library at library@rhul.ac.uk or 01784 443323, or use our ‘Ask a Librarian’ live chat service, and we will look into it for you. Please provide us with as much information about the problem as possible (particularly which e-resource, ejournal, article details, volume, year etc.) as this will help resolve the problem more quickly.


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