Stamps can be purchased from the SU shop near The Hub.
The post room team will do their best to give general advice. However, you may find the information contained in this link useful.
The main Post Room serving the College is in FE51, located at the north east side of the Founder’s Building. Personal callers are welcome. Alternatively the post team can be contacted on Ext 3066 or at FoundersPostRoom@rhul.ac.uk.
The Post Room team carry out two post runs a day; one in the morning and one in the afternoon. The morning round generally takes place between 9am and midday, while the afternoon round takes place between 2pm and 3:30pm. All department post points are visited at least once a day.
For operational reasons there are rare occasions when one of the post delivery rounds has to be missed. Therefore, if you have any urgent collections, please contact Founder’s Post Room on Ext 3066. The team will then do everything they can to ensure the item is collected.
If a parcel has been lost, please contact Founder’s Post Room who will investigate the matter for you. We will need the name and signature of the person who signed for the item, along with the tracking number and name of the delivering courier service. Please note that we can only investigate missing mail which has been delivered via the Post Room, not directly to a department via a courier.
If you wish to send mail via the Post Room, please check that you have done the following:
- Indicated the department charge code (if you are unsure of your code, please get in touch with the post team);
- Advised whether it should be sent 1st or 2nd class, airmail, special delivery or registered mail;
- Specified the contents, unless they are documents. Please note that the Post Room team is unable to accept packages containing liquids;
- For internal mail, ensured you have used the recipient’s full name and department.
Heavy items are sent via Parcel Force. Please notify the team when sending very large parcels (over 10kg) or bulk mail shots as we may need to adjust our route. Very heavy items may need to be brought directly to the Founder’s Post Room. We will advise if this is the case.
When sending post by these methods, please remember to keep a note of the tracking information. If you are returning items via Royal Mail, you can bring the package to the Post Room once you have arranged the collection. Returning items via another method requires the package to be collected from your department when you have arranged collection.
Please note that high value items (over £200) cannot be sent via the Post Room as we are unable to arrange the relevant insurance with Royal Mail. As any items over this value are mailed at the sender’s risk, it may be better in these circumstances to arrange collection directly from your department. The post team can advise if you have any queries.
Overseas mail is sent in bulk via DHL. Please be aware that unless specified otherwise, this service cannot be tracked or insured. All overseas packages require a customs declaration. Please note that liquids cannot be sent by overseas mail.
Mail can be handed in to the Post Room or left in the relevant area to be collected on the post round. There is a Royal Mail post box located at the front of the Windsor Building.
Please assist the Post Room by using your full name and department when ordering something that will be delivered to the College. Unfortunately, the team do not have the scope to deliver post to individual members of staff. Post is delivered to the central collection points and not directly to the recipient's desk.
Couriers deliver directly to departments based outside the Founder’s Building. If you would like a parcel to be delivered to your department via the Post Room, please get in touch with the team to arrange.
Please be aware that if the team receive a very heavy parcel (over 15kg) or bulky package, the recipient will need to arrange collection directly from the Post Room.
If you are a non-permanent member of staff, guest, contractor or summer school employee, please notify the Post Room of any mail or parcel due to be delivered. This is to avoid the item being refused and returned.
Please ensure you have permission from your department before arranging for your post to be delivered directly to the College.
If somebody has used this option to send important mail to the College, please bear in mind the Royal Mail guarantee is to deliver the mail to the Post Room and not to the department in question. We will do everything we can to deliver mail to you as quickly as possible.
Please note that the post room only keeps information on post that requires a signature.
Last up-dated 08/12/16