Royal Holloway is more than a university on the hill in Egham. We are part of the local community, and the people leading this work are here to listen, connect, and collaborate.
Our Engagement and Place team brings together colleagues from across the university who care about how Royal Holloway works with its neighbours, local organisations, and wider partners.
- Minna Ruohonen: Head of Engagement and Place. Minna leads the university’s civic engagement work, including the Civic Agreement for Surrey and the NCCPE Engage Watermark
- Helen Groenendaal: Director of Student Life. Helen works closely on student experience and local community relations
- Mike Berry: Director of Estates. Mike oversees the development and management of the campus estate, including how it relates to local neighbourhoods.
- Mark Berry: Head of Sustainability. Mark leads on environmental sustainability across the university, working on issues that connect with the wider community.
- Gina da Silva: Head of Widening Access and Participation. Gina focuses on access to higher education for schools and young people in the region.
Together, we are responsible for making sure Royal Holloway’s RH2030s vision of being a university of social purpose is lived out in practical ways - through education, research, volunteering, culture, and local partnerships.
Our work is guided by the values of being Respectful, Innovative, Daring, and Open. These values shape how we connect with communities, whether in Egham and Englefield Green, across Surrey, or in our London networks.
Contact us
How to report community concerns
Runnymede Borough Council, Environmental Health, Surrey Police and Royal Holloway, University of London continue to work in partnership. We would like to take this opportunity to remind residents of what each organisation can tackle and of how we will continue to work together.
- When a crime is suspected to have taken place the complaint should be made to the Police.
- If noise nuisance is coming from domestic or commercial premises the enforcement responsibilities lie with Runnymede Borough Council Environmental Health.
Noise from domestic or commercial premises
During normal office hours (Mon – Thu 08:30 – 17:00; Fri 08:30 – 16:30), contact Environmental Health: 01932 838383 or environmentalhealth@runnymede.gov.uk
Outside normal office hours, contact Safer Runnymede: 01932 838383
The call will be logged & appropriate action taken depending on the severity and nature of the call. Issues will be followed up the following day by the appropriate team as the Council do not run an out of hour’s service.
Crime including Public Order
Contact Surrey Police by calling 999 in an emergency, for example a crime is in progress or someone’s life is in danger or 101 for all non-emergency police matters.
Anti-social behaviour
Anti-social behaviour can be reported online via the report it page here.
Parking
When a crime has been committed the complaint should be made to the Police. This includes vehicles that are parked in a dangerous position where its position could cause injury to someone using the road (e.g. parking on a blind bend or on a humpback bridge). To report these call 101 or report online, through Surrey Police website. Runnymede Borough Council Parking Team can help if a vehicle is obstructing an entrance with a dropped kerb. If there is an issue with an abandoned vehicles it should be reported online through Runnymede Borough Council website.
How to contact the Community wellbeing team
If you have an issue which you believe involve students from Royal Holloway, please also report it to the Wellbeing: Community team. An answer machine is available outside of hours so that concerns can be followed up promptly the next working day.
01784 276612
All concerns shared with the Wellbeing: Community team are logged and then followed up directly with the student household involved.
Runnymede Borough Council, Surrey Police and the university share information about the reports they each receive to ensure an appropriate response for the issues raised. For reports raised with us, our team will confirm with you once we have contacted the household and discussed and addressed the area of concern with them.
How to contact us about the Community Matters newsletter
If you would like to speak to speak to us about the Community Matters newsletter please call 01784 276612, email community@royalholloway.ac.uk. Alternatively you can write to Community Matters, PR and Media team, Marketing and Communications, Royal Holloway, University of London, Egham, Surrey, TW20 0EX.
If you would like to receive a digital copy of Community Matters, please email us community@royalholloway.ac.uk
