This accessibility statement applies to the website located at https://moodle.royalholloway.ac.uk

This website is used by Royal Holloway University of London. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (for example the most recent versions of JAWS, NVDA)

In order to make our website easier to read and navigate, you can change display settings such as:

• text size
• colour and contrast
• screen magnification

Please see the following links for more information on how to change the display settings in your browser:

• Internet Explorer display settings
• Windows Edge display settings
• Chrome display settings
• Firefox display settings
• Safari display settings

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, we are working on these parts of the site and are committed to producing an accessible site for all users. Those parts with accessibility problems are as follows:

• The colour contrast between text and the background may not be enough to make the text easy to read for all users.
• When using a screen reader it may be difficult to identify exactly where some hyperlinks go just by using the link text.
• Some images do not have alternative text, these are not necessary to the operation of the website but may lead to confusion if viewed with a screen reader.
• The nested navigation elements may not be easy for people using a screen reader to understand.
• When using a screen reader it may be difficult to identify different elements on the page.
• Some videos may not have audio captions, text transcript or audio descriptions.
• Not all of the content is available when just a keyboard is used.
• Some tooltips disappear when the cursor moves, some tooltips are not always available for all icons.
• Not all of the PDFs and other documents currently meet the accessibility standards (see what we are doing to improve accessibility).
• When using a keyboard to navigate through some of the form input fields, they do not show when they are in focus.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact the team via email.

We’ll consider your request and get back to you as soon as we can.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the team via email.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Information about accessibility whist visiting us in person is displayed on our physical accessibility guide website.

If you need to contact us by phone you can do so on the following number: 01784 434455.

Technical information about this website’s accessibility

Royal Holloway University of London is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

The following items are currently not compliant with WCAG 2.1 AA criteria:

• Some elements do not have sufficient colour contrast.
  • The contrast between some foreground and background colours do not meet WCAG 2 AA contrast ratio threshold of 4.5:1 (WCAG: 1.4.3)
• Some links must have discernible text.
  • Some link text that identifies the purpose of the link needs additional context (WCAG: 2.4.4, 4.1.2)
• Some links have the same name.
  • Some links with the same accessible name serve a different purpose (WCAG: 2.4.9)
• Some images do not have alternate text.
  • Some <img> elements do not have alternate text or a role of none or presentation, although these images are not necessary to the operation or understanding of the application. (WCAG: 1.1.1)
• List structure.
  • Some <ul> and <ol> don’t only directly contain <li>, <script> or <template> elements, some <li> elements are not contained within a <ul> or <ol> (WCAG: 1.3.1).
• ID attribute value must be unique.
  • Not all ID attributes are unique on the page (WCAG: 4.1.1).
• Captions not specified for video, Text transcript not specified for video, Audio description not specified for video.
  • Some videos do not provide captions, text transcripts or audio descriptions, this is an issue with a third party component (WCAG 1.2.2, 1.2.3, 1.2.5).
• Keyboard access.
  • It is not possible to use a keyboard to access all the content (WCAG: 2.1).
• Content on hover or focus.
  • Tooltips that display on hover are not persistently available until required to be dismissed by the user (WCAG: 1.4.13).
• Document accessibility.
  • Not all documents have an accessible alternative (WCAG: 1.1.1).
• Focus visible.
  • It’s not always possible for a person to know which element among multiple elements has the keyboard focus (WCAG: 2.4.7)

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We have a series of training material in place that we are using to educate our content editors in how to produce accessible content.

We are in the process of converting our documents used in Moodle to alternative versions providing more accessibility options including mp3 and ebraille versions.

We are currently reviewing and improving the accessibility of our websites across the university and will be making further improvements this year.

Preparation of this accessibility statement

This statement was prepared on 13/09/2020. It was last reviewed on 21/09/2020.

This website was last tested in September 2020. The test was carried out by our internal teams using the Axe accessibility testing tool and manual testing across a subset of pages that represent the different template layouts used throughout the website.