The whole Royal Holloway team is here to make sure you have a great experience. We know we’re not perfect, though, and we recognise that sometimes things don’t work out. Maybe something went wrong in your Hall, you didn’t get the marks you thought you deserved, or you’ve been let down by us somehow.
Before anything else, if you’ve got a problem with anything at Royal Holloway the most important thing is to talk to us about it. If we know there’s a problem, we’ll always try and help.
It might be obvious who to talk to if you’ve got a problem (like your Hall Reception to fix that whistling air conditioning unit in your room, or your academic department about a problem with your course) while other times it might be less obvious. If you don’t know who to talk to, speak to our Student Services Centre – even if they can’t help themselves they’ll know where to go. You can also email the Student Services Centre team or reach them by phone on 01784 276641.
Hopefully we’ll be able to sort your problem out informally. If things still aren’t working and you feel that have you good reasons that we should have sorted your problem out, you might need to make a formal academic appeal or complaint. You can find out more information about this process on our appeals and complaints site.