Student in front of a blackboard with chalked question marks behind her, as though she is asking a question

Frequently asked questions


When is my graduation ceremony taking place?

The Summer Graduation ceremonies will be taking place between the 11- 15 July 2016. The timetable for the ceremonies will be published mid-February and will be available to view here.

Will I receive an invitation to graduation?

All students who are eligible to attend the graduation ceremonies will be emailed in March with instructions on how to register and book tickets.

What happens if I do not complete my programme and are therefore no longer eligible to attend graduation?

The Student Administration Team will check the eligibility of everyone who has confirmed their attendance at graduation. Those students who have not completed their programme will automatically receive refunds for any tickets they have purchased and their attendance will be cancelled.

We strongly advise you to confirm your attendance and book tickets even if you are not sure if you will complete your degree this year to avoid any disappointment (i.e. if you think you may need to repeat or resit next year). If you choose to wait until you know you have passed before you register to attend graduation there may not be any guest tickets available.

How do I get a letter to support my visa application for myself or my guests to enter the UK to attend graduation?

The College is able to provide you with a supporting letter. We can only do this after you have confirmed your attendance and booked your guest tickets.

The visa letter request form will be made available once the Student Registration & Ticket Booking Site opens on the 14 March 2016.

I need more than two guest tickets, what do I do?

Any remaining tickets following the initial booking period will be made available to purchase online from the 6 June 2016. These will be subject to availability and will be sold at £18 per ticket on a first-come first-served basis.

Any remaining or returned tickets after the booking site closes for the second booking period will then be sold on the day, 90 minutes before the start of the ceremony at £18 per ticket. Tickets will be sold on a first come, first served basis from the Student Services Centre in the Windsor Building.

Please be aware that tickets will only be sold to, or with the permission of, graduands.

Can I park on campus?

Guest parking is provided on campus. To park on campus you will need a parking pass. This will be emailed to you as an attachment once you confirm your attendance on the Student Registration & Booking Site. Please print this pass and display it clearly in the windscreen of your vehicle. Without it, you will not be permitted to park on campus.

If you did not receive a pass in your confirmation email, please email the Graduation team and a pass will be sent to you.

Disabled parking will also be provided.

What if one or more of my guests require additional access arrangements?

As part of the Student Registration & Ticket Booking process you will be asked whether any of your guests have a disability. We will then contact you to discuss their needs to make sure that appropriate seating is reserved for them in the venue.

Can children attend the ceremony?

As part of the registration and ticket booking process you will be asked whether you are bringing any guests under the age of five to the ceremony. Children are welcome to attend graduation but please note that the ceremonies are formal in nature and young children may become restless or unsettled during the ceremony. To ensure the enjoyment of other guests, and to avoid any disruption to the ceremony, guests with very young children will be asked to sit near the exit of the venue to allow them to leave at any time should they need to do so.

Children under the age of five do not require a guest ticket but must sit on an adult’s lap during the ceremony.

Children aged five and over must have their own ticket. Please note that there are no child concessions.

Can my guests and I stay on campus overnight?

If you would like to stay on campus with your guests we have accommodation available at the Hub and our premium Halls of Residence. Rooms in halls are grouped into flats of eight, featuring double rooms (for single or double occupancy) with en-suite shower and bathroom as standard. The Hub is a guest house which offers single, double and executive family en-suite rooms at bed & breakfast or bed only rates. You can book your accommodation online.

How long will the ceremony last?

All ceremonies last for approximately one hour followed by a reception in the South Quad for Graduates and guests (with tickets).

Is seating allocated?

Seating is not allocated in the Chapel or the Picture Gallery so guests are free to choose where they wish to sit. The only exception to this is any seating that is reserved for guests with additional access requirements, and seating reserved for academics and staff.

Will there be official photography?

There will be an official photographer on campus with studios located in the Windsor Building. Presentation photographs will be taken during the ceremony and a Departmental photograph will be taken during the reception. You can find out more on our Photos and Merchandise page.

Are refreshments provided?

Sparkline wine and canapes are served in the South Quad after each ceremony for graduates and guests (with tickets).

Additional refreshments are available to purchase on campus from Crosslands and the Champagne Bar in the Windsor Building

Will I get my degree certificate at my ceremony?

You will not receive your degree certificate during the ceremony. These are produced by the Diploma Production Office in London and will be posted to the forwarding address we have on record for you. Due to the large number of certificates that need to be produced, it can take between 3-6 months for you to receive your certificate.

I need proof of my degree – what can I do?

Shortly after your breakdown of results have been published in Campus Connect, we will send you a free copy of your Diploma Supplement to the forwarding address you have registered with us. Please note if your forwarding address in not in the UK you may not receive the document before your graduation ceremony.

This document is a formal statement confirming your:

  • Course Unit Marks
  • Programme of Study
  • Dates of Attendance
  • Award Details

The document also contains contextual information about your programme and the UK Higher Education System in a format that is shared across Europe.

MPhil or PhD students will be sent a proof of award letter once their award has been confirmed.

I need additional proof of my award!

If you would like further proof of your academic achievements at Royal Holloway, there are a variety of documents available for you to order via the Royal Holloway Online Store.

Can I collect proof of my award at my graduation ceremony?

Your Diploma Supplement (or proof of award letter for MPhil/PhD students) and Degree Certificate will be posted to you.

If you would like to collect any proof of award documents on the day of your ceremony you will need to order these from the Royal Holloway Online Store by 27 June 2016. This will give us enough time to prepare them and make sure they are ready for you to collect from the Student Services Centre on the day of your ceremony.

Can I get a refund on my guest tickets?

Request for refunds on unwanted tickets before graduation can be made up until the 8th July 2016 through the online form.

During and after graduation you can request a refund on any unused tickets using the online form until the 29th July 2016. Refunds at this stage are not guaranteed and are at the discretion of the Graduation Manager.

For a refund to be considered, all tickets must be returned, unused. These can be handed to the Student Services Centre, on the day of the ceremony, or returned by post to: Student Administration, Arts Annexe, Royal Holloway, TW20 0EX.