Hospital staff

Make an appointment


How to make an appointment and access healthcare at the Health Centre

Making an appointment

To make an appointment please either visit the Health Centre in the north-east corner of Founder's Building or call us on 01784 443131.

For routine queries you can email the Health Centre.  

In an emergency

Emergency contact telephone numbers
Emergency services           999                   
NHS advice line 111
St Peter's Hospital (Accident & Emergency)        01932 872000     
Surrey Police (non-emergency) 101
Campus Security 01784 443063
Surrey & Borders Mental Health Crisis team (5pm - 9am) 0300 456 83 42

In an emergency which requires an immediate response:

  1. Call 999 for the emergency services
  2. Immediately after please also inform College security on 01784 443063 
  3. The College security team will then make sure the emergency services are escorted to the correct location on campus as quickly as possible.

Please help us in ensuring the smooth running of the Health Centre by letting us know if you will be unable to attend your appointment as soon as you know: this means we can offer that slot to someone who may need it. 

If there's a particular doctor you'd like to see, please tell us when you book your appointment and we'll try to accommodate you. We might be able to offer earlier appointments if you don't have a preference. 

An appointment with a doctor may not always be available on the day and a nurse may be able to assist you with an appointment.

Which health service do I need?

Depending on your problem, you might not need to see us - or you might need to get more significant help more quickly. Our quick chart below is a handy guide on who you should call.

I have... It'd be best to contact...
Choking Chest pain
Blacking out Blood loss

Accident and Emergency or call 999

Cuts Strains
Itches Sprains

NHS Walk-in Centre

Vomiting Ear pain
Stomach ache Back ache

GP Surgery

Diarrhoea Runny nose
Painful cough Headache

Pharmacy

Unwell Unsure
Confused Need help

NHS 111

Hangover Grazed knee
Sore throat Cough

Self-care

Our team

Our General Practitioners

General Practitioners (GPs) look after the health of people in their local community and deal with a range of health issues.  They also provide health education, offer advice on diet & smoking, run clinics, give vaccinations and carry out simple surgical operations. 

Dr Gero Baiarda (Lead GP)    

MBBS, MSc (Child Health), DPD, MA, Diploma of Dermoscopy

Interest in Dermatology, Paediatrics, Mental Health

Dr Richard Harrison

BMBS, BMED Sci, MRCS, MRCGP, MD, MBA

Interest in Minor Surgery

Dr Laura Dickinson

MBBS, MRCGP.

Interest in Family Planning, Contraception

Dr Wendy Morton

MBBS, MRCp, DGM, MRCGP, Cert DM. 

Interest in Diabetes, Family Planning

Dr Shawana Araf

MBBS, BSc, MRCGP.

GP trainer

Our Nurse Practitioner

Nurse Practitioners are registered nurses who have completed additional training to either degree or masters level.  As a result of their enhanced training they are able to assess, diagnose, treat and manage illness and disease and prescribe some medications.

Sue Harman                            

Dip HE Registered Nurse, BSc (Hons) Nurse Practitioner

Interest in Asthma, Diabetes, Minor Illness

Deborah Hepburn

Qualifications to follow 

Complaints procedure 

If you wish to make a complaint this should be made in writing to the Practice Manager as quickly as possible after the issue of concern.  This should be sent to Carol Houghton, Practice Manager, Clarence Medical Centre, Vansittart Road, Windsor, SL4 5AS or by email to wamccg.rhchealthcentre@nhs.net

The Practice will acknowledge receipt within three working days and aim to have looked into the matter within ten working days.  You will then receive a formal reply in writing, or may be invited to meet with the person(s) concerned to attempt to resolve the issue.  When the investigations are completed a final response will be sent to you.

Appeal: If you are dissatisfied with the outcome you have the right of appeal to the Ombudsman.  the contact details are: The Parliamentary & Health Service Ombudsman, Millbank Tower, MIllbank, London, SW1P 4QP.  Tel: 0345 015 4033.  www.ombudsman.org.uk

You may also approach the Patient Advice and Liaison Service (PALS) for help or advice.  The PALS within Berkshire PCT can be concated by telephone on 01753 635615 and they can provide confidential advice and support, helping you to sort out any concerns you may have about the care the Practice provides, guiding you through the different services avaialble from the NHS.  

Opening hours

Term time

Monday - Friday: 9am - 5.30pm

Outside of term time

Monday - Friday: 9am - 1pm and 2pm - 5pm

Doors close fifteen minutes prior to closing time.

Out of hours service

Call 01753 865773.

(You will need the surgery details: Clarence Medical Centre, Royal Holloway)

 

How to get here

You can get to the Health Centre on the East side of the Founder's building using the steps opposite the Windsor Building.  Once inside Founder's the Health Centre is on the right.

The Health Centre has disabled access via the lift between Founder's main reception and Crosslands, or by prior arrangement from inside the North Quad.

If your disability or illness means you are unable to get to the Health Centre please let us know and we'll work to make alternative arrangements for you.

 

Protected learning time

All GP surgeries in the WAM CCG - of which the Health Centre is a part - are required to be closed for mandatory clinical and non-clinical staff training one afternoon per month.  On these days phones will be diverted to the Out of Hours service as a first point of call.  

The Health Centre will be closed for PLT from 12:30pm until the following day on: 

  • 23 March 2017
  • 27 April 2017
  • 23 May 2017
  • 22 June 2017 
  • 20 July 2017
  • 26 September 2017 
  • 31 October 2017 
  • 21 November 2017 
  • 18 December 2017
  • 25 January 2018
  • 22 February 2018
  • 20 March 2018