How to make an appointment
You can make an appointment either by:
We're open Monday – Friday 9am – 12 noon and then from 1 pm – 4 pm.
A counselling session usually lasts 45- 50 minutes. You might find that one session is enough, or you might decide to attend a number of sessions. We mostly offer short-term counselling, and most of the students we see attend fewer than five sessions.
Someone to talk to, anytime
Royal Holloway subscribes to the student Nightline service, which lets you talk anonymously to trained student volunteers from University of London Colleges. The service is available from 6pm and 8am during term-time.
You can call Nightline on 020 7631 0101.
The Samaritans also offer an anonymous service, which is available 24 hours a day. The Samaritans can be reached free on 116 123.
I'm in distress and need immediate help
During working hours
We usually reserve one session every day for students in immediate distress. Please call us on 01784 443 128 during office hours if you feel your need is very urgent.
Alternatively, contact the College Health Centre. You can usually get an appointment at extremely short notice in an emergency – the Health Centre will treat you in an emergency even if you are not registered there.
College Security on 01784 443063 are also able to mobilise help for a large range of issues.
If you're not sure who to speak to, you can also get in touch with the Support and Advisory Services team in FW170 (01784 443394 / 443955) who will be able to help you or show you to the relevant support teams.
Outside working hours
If you're living in Halls during term-time, you can contact the Residential Support team through Security on 01784 443063. Security can also summon emergency welfare support from College staff at other times.
The Health Centre number will put you in contact with the local out-of-hours medical service at all times.
College works with London Nightline who offer help and advice at night on 0207 631 0101 (6pm-8am every night of term).
Hospitals with 24 hr. casualty services – Ashford (01784 884488); St. Peter’s, Chertsey (01932 872000). St. Peter’s has a specialist Psychiatric Liaison Officer on call in the A&E Department.
The Samaritans can be contacted on 08457 909090 at any time. Their service is entirely confidential. This may be preferred by some students; however it does mean they will not mobilise help within College.
NHS Direct wil offer advice over the phone (0845 4647).
In addition to these services that maintain specific emergency cover, Chaplains, Residential Support, Community Support, Support & Advisory Services Staff, Student Union and Departmental Advisors will all be willing to support a student in times of difficulty or distress.