Home > Library home > FAQs > Returned book - I've returned an item and it's still on my account?
More in this section articles

Returned book - I've returned an item and it's still on my account?

Question:
Returned book - I've returned an item and it's still on my account?
Answer:

Before contacting the library about this issue, please double check at your accommodation that the item wasn't left behind, for example, in instances where multiple items are returned at once. Please also ensure that that the book was returned to the correct library (Bedford books cannot be returned to Founder's Library, and vice versa).

If a book is left in a drop box, it does not get returned on the system until the next working day. 

If none of the above applies to you and you are concerned about the item on your account, please do get in touch and we will check the shelves. If the item is found, we will return it for you and waive any fines incurred. 

 

 


 
 
 

Comment on this page

Did you find the information you were looking for? Is there a broken link or content that needs updating? Let us know so we can improve the page.

Note: If you need further information or have a question that cannot be satisfied by this page, please call our switchboard on +44 (0)1784 434455.

This window will close when you submit your comment.

Add Your Feedback
Close