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Support for centrally funded departments

Provision, support and installation service for centrally funded departments. Includes assistance with virus clearance, email set up, general diagnostics.

Members of centrally funded (primarily administrative) departments:

  • College Secretary's Office
  • Communications and External Relations
  • Development
  • FM (main account funded only)
  • Finance
  • Health & Safety
  • Human Resources
  • Principal’s Office
  • Research & Enterprise
  • Registry
  • Strategic Development
  • Royal Holloway International (non-academic)
  • Deans

Service hours

09:00 – 17:00 Monday - Friday

Service targets

Hardware failures will be reported under the devices’ warranty which guarantees a response by the 3rd party by the end of the working day after the issue is reported.

Best efforts will be made to fix/replace any hardware not under warranty.

Software issues will be dealt with by re-installation as standard or by rebuild of the PC to a standard specification.

 

 

Getting help

Log a call - IT Service Desk:

W: itservicedesk.rhul.ac.uk

E: ITServiceDesk@rhul.ac.uk

T: (01784 41) 4321


Laptop Support and Mobile Device Clinic

Bedford Library 2-01
Weekdays/Evenings/Weekends

Clinic Opening Times...


 
 
 
 

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