More in this section Communication & feedback

Customer feedback

Individual feedback is always welcome. Please email Frank Briggs (Head of Service Delivery) with any comments you may have. Alternatively there are many regular communication opportunities listed below.

Channels for inviting and responding to user suggestions and comments:

Students

  • Feedback through departmental Staff-Student Committees
  • Feedback at termly Information Services Staff-Student Forum
  • IT Service Desk customer survey - generated randomly from calls raised through the IT Service Desk
  • Through topic-specific focus groups (organised when required)
  • Through Academic Affairs Senates held by the Students' Union

Staff

  • Feedback to the termly ITUAG meeting
  • Feedback through departmental IT representative (where available)
  • IT Service Desk customer survey  - generated randomly from calls raised through the IT Service Desk
  • Through topic-specific focus groups (organised when required)

All registered users.

Service hours

9:00-17:00 Monday - Friday.

Service targets

In the event of no response being given within five working days, a response to be given as soon as possible stating reasons for the delay.

 


Getting help

Log a call - IT Service Desk:

W: itservicedesk.rhul.ac.uk

E: ITServiceDesk@rhul.ac.uk

T: (01784 41) 4321


Laptop Support and Mobile Device Clinic

Bedford Library 2-01
Weekdays/Evenings/Weekends

Clinic Opening Times...


 
 
 
 

Comment on this page

Did you find the information you were looking for? Is there a broken link or content that needs updating? Let us know so we can improve the page.

Note: If you need further information or have a question that cannot be satisfied by this page, please call our switchboard on +44 (0)1784 434455.

This window will close when you submit your comment.

Add Your Feedback
Close