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Web safety & antivirus


online safety

Follow these basic tips to protect yourself online:

  • Make sure you have virus protection
    The College provide Antivirus software for free for all students and staff.
  • Regardless if you're using a smartphone, laptop, tablet or PC there are always important updates. Run Windows Update or your equivalent frequently.
  • When using Facebook, Twitter and other social networking sites keep your privacy settings high. Do you really need to put your address and full date of birth up for the world to see?
  • Don't post your email address or number on websites and forums, use private messaging.
  • Don't install software from untrusted source.
  • If you get pop-ups proclaiming you have computer problems close them immediately and avoid downloading anything from them.
  • Regularly check your removable storage for viruses.
  • Keep backup copies of your files in more than one location (such as your Y: drive)
  • Never open e-mails containing attachments that you did not expect to receive.


Sophos Antivirus is the current Antivirus product provided by the College.  Our current licence allows all students and staff to install Sophos Antivirus on their personal computers and laptops.

Note: If your personal computer currently has an expired version of Kaspersky Internet Security, this should be uninstalled and replaced with Sophos.  

Click here for Sophos Antivirus instructions

Click these buttons to install the latest versions of each web browser:




Please keep browser-based add-ons such as Java (if installed) and Adobe Flash Player up-to-date with these links:


What is phishing?

Phishing (pronounced 'fishing') is a way of obtaining personal information via fraudulent emails and, less commonly, phone contact.

How does it work?

An email is sent to a large number of people in the hope that some of them will be duped into supplying personal information, such as the password for your Royal Holloway CampusConnect login or bank details.

What do the emails look like / what do they ask for?

Phishing attacks will typically encourage victims to enter details on a fake website - which often seems to come from a legitimate organisation.

Look out for phishing emails that contain...

  • casual or informal wording that is not in the normal style of an email from a legitimate company.
  • familiar language or tone, but poor grammar and spelling.
  • a request to verify your account - we will never ask you for your Royal Holloway password, nor will any bank or other legitimate organisation.
  • links suggesting 'There is a secure message waiting for you' - these messages work by putting the emphasis on reading a message - not your actual account. However, the link in the email will still ask for your personal account details.
  • warnings such as 'If you don't respond within 48 hours, your account will be closed' - such messages convey a sense of urgency that can make you respond immediately without thinking. Phishing emails might even claim that your response is required because your account may have been compromised.
  • requests for you to 'Click the link below to gain access to your account' - sophisticated email messages can contain links or forms that you may fill out just as you would do on a legitimate website
  • non-specific greetings such as 'Dear Valued Customer' - phishing emails are usually sent out in bulk and often do not contain your first name or surname.


 Accessibility | Policies | Privacy | Regulations & legalScope of support 

Getting help

Log a call - IT Service Desk:

W: IT Service Desk

E: ITServiceDesk@rhul.ac.uk

T: (01784 41) 4321

Laptop Support and Mobile Device Clinic

IT support helpdesk,
Davison Building,
Library ground floor

Clinic Opening Times...


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