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Web safety & antivirus

Staying safe online is more important than ever now that we are almost always connected to the internet. Viruses, malware, identity fraud and invasions of privacy can usually be kept at bay following a few quick changes to behaviour and the software you use.

online safety

Follow these basic tips to protect yourself online:

  • Regardless if you're using a smartphone, laptop, tablet or PC there are always important updates. Run Windows Update or your equivalent frequently.
  • When using Facebook, Twitter and other social networking sites keep your privacy settings high. Do you really need to put your address and full date of birth up for the world to see?
  • Make sure you have virus protection - we offer everyone free Kaspersky Internet Security, see the next tab.
  • Don't post your email address or number on websites and forums, use private messaging.
  • Don't install software from untrusted source.
  • If you get pop-ups proclaiming you have computer problems close them immediately and avoid downloading anything from them.
  • Regularly check your removable storage for viruses.
  • Keep backup copies of your files in more than one location (such as your Y: drive)
  • Never open e-mails containing attachments that you did not expect to receive.
Kaspersky Internet Security

Free antivirus for students and staff

The university pays for Kaspersky Internet Security software for all students and staff.

Skip to Step 2 if you already have Kaspersky Internet Security from the current or previous year, and just need an activation code.

Step 1 - Download and install the trial

  1. First download the trial version: Mac / Windows
  2. Before installing, you should remove any other antivirus software on your computer, including expired products or trials which may have come with a new computer
  3. Follow the installer through until the trial version is installed

Step 2 - Get the one year activation code

Step 3 - Activate Kaspersky Internet Security

  1. If Kaspersky has not prompted you to enter the activation code, run the Kaspersky Internet Security Icon, and from the main screen pick Licensing or License (click the padlock on the Mac version). On the Licensing screen click Enter activation code
  2. Enter the activation code from Step 2. Usually you can highlight and copy the code (Ctrl-C or Command-C) then click the first box in Kaspersky and paste (Ctrl-V or Command-V)

Questions and answers

I already have antivirus, do I need to install this one? - No, provided your antivirus is up-to-date, not expired or a deactivated trial, and is a legitimate antivirus product. You can ask us if unsure.

How many copies of Kaspersky Internet Security can I install? - Each member of staff and each student is automatically allocated two activation codes (and thus two copies of the software). Extra copies should requested from the IT Service Desk|

I've used all my codes but last year's codes haven't expired yet, what do I do? - You can wait for Kaspersky to expire. Once expired it will enter trial mode for one month, and provide full protection for that period of time. If the old activation codes aren't due to expire within a couple of weeks, please contact the IT Service Desk|

My code didn't work, but I'm sure I'm using a new and valid code, what's wrong? - Most likely the problem is the version of the software. You will need Kaspersky Internet Security (not Kaspersky Antivirus), and it will need to be either this year or the previous year's version. If it isn't, you will need to download a new trial version - see Step 1.

There are many browsers used to surf the internet. Keep yours up-to-date, or try out a new one, with the links below:




Note: IE is the recommended browser for College web applications such as Banner - if you experience problems in other browsers please try IE.

You should also keep Java and Adobe Flash Player up-to-date with these links:


What is phishing?

Phishing (pronounced 'fishing') is a way of obtaining personal information via fraudulent emails and, less commonly, phone contact.

How does it work?

An email is sent to a large number of people in the hope that some of them will be duped into supplying personal information, such as the password for your Royal Holloway CampusConnect login or bank details.

What do the emails look like / what do they ask for?

Phishing attacks will typically encourage victims to enter details on a fake website - which often seems to come from a legitimate organisation.

Look out for phishing emails that contain...

  • casual or informal wording that is not in the normal style of an email from a legitimate company.
  • familiar language or tone, but poor grammar and spelling.
  • a request to verify your account - we will never ask you for your Royal Holloway password, nor will any bank or other legitimate organisation.
  • links suggesting 'There is a secure message waiting for you' - these messages work by putting the emphasis on reading a message - not your actual account. However, the link in the email will still ask for your personal account details.
  • warnings such as 'If you don't respond within 48 hours, your account will be closed' - such messages convey a sense of urgency that can make you respond immediately without thinking. Phishing emails might even claim that your response is required because your account may have been compromised.
  • requests for you to 'Click the link below to gain access to your account' - sophisticated email messages can contain links or forms that you may fill out just as you would do on a legitimate website
  • non-specific greetings such as 'Dear Valued Customer' - phishing emails are usually sent out in bulk and often do not contain your first name or surname.


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Getting help

Log a call - IT Service Desk:

W: itservicedesk.rhul.ac.uk |

E: ITServiceDeskrhul.ac.uk |

T: (01784 41) 4321

Laptop Support and Mobile Device Clinic

Bedford Library 2-01

Clinic Opening Times...|


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