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Clearing your internet browser cache

Sometimes, when a web page or web application is misbehaving, it can help to clear the cache and cookies in the browser you are using.  Follow these steps to repair the issue:

  1. Close any tabs or windows containing the website in question, but keep at least one window of the browser open (blank, or with an unrelated web page)
  2. Follow the browser-specific instructions for your browser, below
  3. Once completed, close the browser completely and reopen before going back to the website in question.

Help for most browsers can be found at WikiHow, jump directly to yours with the links below.  Please note that Royal Holloway do not control the content of the below links, and content may have changed for better or worse.

Older browsers:

Internet Explorer 7

In the top right hand corner click the Tools tab on the Task Bar at the top of the screen. Then choose Internet Options at the bottom of the list.

Internet OptionsClick on the delete button underneath the section Browsing History half way down the dialogue box.

Browsing HistoryThere you have a choice to individually delete Temporary Internet Files, Cookies, History, Form Data and (website auto) passwords. If you wish to clear everything you can simply click on the Delete All option at the bottom of the dialogue box.

If you click "Delete All" you will then be given the option to tick the box for deleting files and settings stored by add-ons.

Close Internet Explorer when you have finished to clear cookies that are still in memory from your current browsing session. This is especially important when using a public or kiosk computer.

Deleting all browsing history does not delete your list of favourites or subscribed feeds. It only deletes temporary files, browsing history, cookies, saved form information, and saved passwords.

Firefox 3.5 for Windows

From the Tools menu, select Clear Recent History... .

From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.

Click the down arrow next to "Details" to choose what history elements to clear (e.g. check Cookies to clear cookies). Click Clear Now.

Firefox 3 for Windows

  1. From the Tools menu, select Clear Private Data... , and then select the items you want to delete (e.g. Browsing History, Cache, Cookies).
  2. Click Clear Private Data Now.

Firefox 3.5 for Mac OS X

  1. From the Tools menu, select Clear Recent History.
  2. From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  3. Click the down arrow next to "Details" to choose which elements to clear. Click Clear Now.

Firefox 3 for Mac OS X 

  1. In Firefox, from the Tools menu, select Clear Private Data.
  2. Select the elements you want to clear (e.g. Browsing history, Cache, Cookies), and then click Clear Private Data Now.

Firefox 2

In Firefox 2 choose the Tools menu and then Options to arrive at this screen:

Firefox 2 Internet Options

Under the Private Data section choose the Clear Now option:

Firefox 2 Clear Private Data

Check the Cookies box and also the Saved Passwords box (especially if using a public pc).

 

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