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CampusAnywhere (VPN) known issues - What are they?

Question:
CampusAnywhere (VPN) known issues - What are they?
Answer:

The following are current known issues, which could affect the way you connect to our CampusAnywhere (VPN) service. 

November 2014 

The VPN Edge Client on Mac OS X 10.10 (Yosemite) currently causes a number of issues including dropping your VPN connection after a short period of time. The company is working on an upgrade to fix this issue.

June 2014

Users of Google Chrome 33 and higher may encounter a browser warning when the browser blocks a plugin. This is due to Google Chrome ending support for the Netscape plugin APIs that the F5 VPN plugin uses. 
- We are currently investigating our options as there is no work around to fix this, please use an alternate supported browser, Firefox or Internet Explorer. 

  • Firefox - Due to changes in Firefox code users may get the following error - The add-on could not be downloaded because of a connection failure on webvpn.rhul.ac.uk. Please follow the FAQ here to fix this issue.

November 2013

  • CampusAnywhere (VPN) does not work in Internet Explorer 11.
    - This has been logged and a resolution is being sought. Please use an alternate browser or revert to IE10.

December 2012 

  • Please note that Virgin Media Superhubs may result in a loss of VPN connectivity. Users with this router experiencing loss of VPN functionality should contact the customer services for their Service Provider for a solution, with a view to the settings needed to be adjusted by the Virgin Media team. 

April 2010

  •  Please note that the recent upgrade for the O2 wireless box II router may result in a loss of VPN connectivity. Users with this router experiencing loss of VPN functionality should contact the customer services for their Service Provider for a solution, with a view to the settings needed to be adjusted by the O2 Second Line Support team.  

March 2010 

  • Please note that the recent upgrade for the Thomson TG585 router may result in a loss of VPN connectivity. However the next firmware revision will add back the functionality. The issue lies with v8 firmware but not v7. Users with this router experiencing loss of VPN functionality should contact the customer services for their Service Provider for a solution. 

 
 
 

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