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Home > IT Services > IT FAQs > Campus Connect - How do I log in?
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Campus Connect - How do I log in?

Question:
Campus Connect - How do I log in?
Answer:

Please use your College username & password to log in to CampusConnect here

If you have a username and/or password, but are having problems logging in, please read on for Common Login Issues and Solutions...

Common Login Issues and Solutions

Symptom 1:   After entering username and password - nothing happens.   It seems as though the login page just refreshes after ‘LOGIN’ button is clicked.

Cause:             This may be something to do with your browser or machine, or both.

Solution:         

• restart browser and load the login page again, https://campus-connect.royalholloway.ac.uk
• clear cached data
• check browser settings to allow JavaScript, cookies, and page refresh
• do you have any anti-virus software running on your machine? If so, try logging on while the anti-virus software is off
• or, open browser in private mode to stop caching


Symptom 2:      error on page: The credentials you provided cannot be determined to be authentic.

  • campusconnectlogin

Cause:             This is to do with username or password, or both.  The input username and/or password does not matched the credentials we hold.

• check that the correct username is used - your username should be in the format of 4 letters followed with 3 digits: XXXX000. It is not your email address. It is not case sensitive.  Your password is case sensitive, without space in front or rear.
• Try resetting your password with the Password Manager here -   https://www.royalholloway.ac.uk/it/password/changingyourpassword.aspx


NB.  If too many attempts to login are made in a short space of time, your account will be temporarily locked .

For further assistance please contact the IT Service Desk:

W: enquirymanagement.royalholloway.ac.uk

E: ITServiceDesk@rhul.ac.uk

T: +44 (0)1784 414321


 
 
 

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