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CampusNet

The Royal Holloway residential and campus wide network - CampusNet - is available wired or wirelessly.

Wireless connection

wifi-logo|

Wirelessly connect to the CampusNet wireless network on your laptop or mobile device. When you get a message saying that your PC is connected, open your web browser - see  'Accessing the network' for the next step. Wireless coverage is  extensive but if you find somewhere you think should be covered then contact us using the details supplied in the  Getting help panel.

Wired connection

ethernet laptopThere are CampusNet plug-in points both in halls of residence and also in some of the PC Labs and libraries. Using a network (Ethernet) cable, plug your device into the Ethernet port on the wall in your room.  Then open your web browser - see 'connecting to the network' for the next step.

For a more detailed explanation, please click here|

Once you've opened a browser, the first thing you will notice is that you are redirected to a registration page. This is normal as you need to authenticate on CampusNet with your username and password. 

You will then be prompted to restart your browser after 60 seconds.  If you are offline for more than 12 hours you will need to log in again.

You will now be signed in to the network and be able to access the internet and network resources such as your Y: drive (see set up FAQ|) and W: drive (see set up FAQ|).

Can I connect my games console on CampusNet?

Yes, the console registration page can be found here|.

Will my mobile device work on CampusNet?

Most common devices such as smartphones and tablets are automatically supported by CampusNet and you will be prompted to login as usual, if you need any help get in touch.

What do I do if the CampusNet registration page fails to load?

If the registration page fails to load in the browser automatically it is possible to force the registration by going to http://nac.rhul.ac.uk|.

Why do I keep getting redirected to the registration page?

This can be caused by unusual network activity. Check for viruses and malware| and have this verified by IT Services. We will need a copy of the scan logs. Come to the Laptop Support office (Room 2-01) in the Bedford Library for help.

You can download Kaspersky| for free and download a trial version of Malwarebytes here|.

Common problem: Vista laptop will connect wirelessly but not to the wired network.

1. Make sure that your computer is set to use DHCP. The CampusNet wired connection will not work on a device that has its own static IP (network) settings entered. Details of how to do this are here|.

2. Make sure that your LAN card (network adaptor) has not been disabled. To re-enable it navigate to the hardware device manager.

3.If you definitely have DHCP and an enabled network adapter but you still cannot make a wired connection to CampusNet your PC may have been affected by a route problem. Use the Vista route fix:

Save this tool| to your memory stick and run it on your laptop. Start up your device, plug in the network cable and run the Vista route fix. Then run Windows Update immediately.

If you still have a connection issue please contact the IT Service Desk|.

You can log on to the campus network from external locations using CampusAnywhere (VPN). All you need is an internet connection. This allows you to access restricted website content, journals, your Y: drive (see set up FAQ|) and W: drive (see set up FAQ|), and much more.

 

 Accessibility| | Policies| | Privacy| | Regulations & legal|Scope of support| 

 

Getting help

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Log a call - IT Service Desk:

W: itservicedesk.rhul.ac.uk |

E: ITServiceDeskrhul.ac.uk |

T: (01784 41) 4321


Laptop Support and Mobile Device Clinic

Bedford Library 2-01
Weekdays/Evenings/Weekends

Clinic Opening Times...|


 
 
 
 

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