Staff purchasing

New Computers

The IT Department provides one standard computer to the majority of staff at Royal Holloway. Conditions apply, for further details please contact the ITServiceDesk.

For PCs that are not covered by the above scheme (for example PhD students) a standard PC can be purchased.

In a small number of cases, if backed up with a business reason, a different specification can be supplied, please contact the ITServiceDesk to discuss this further.

IT services provide a limited amount of support for PCs bought outside of these specifications.

New Desktop Pcs 

The IT Department provides a standard desktop PC with pre-installed software that it supports for staff use on campus. This PC is currently a Lenovo M73 Tiny ThinkCentre with an i5 processor, 256 GB SSD, 8GB RAM and a 22" monitor. A four year on-site warranty is included.

The standard desktop PC comes with Windows 7 and Office 2013 preloaded.

If you have any further queries on this choice please contact the ITServiceDesk

New laptops

The Computer Centre has a recommended range of laptops that it supports for staff use.




The college has two Microsoft licensing agreements. The first is called Microsoft Campus. This is an annual site licence, which allows the college to install a limited range of Microsoft products at no extra cost to departments. Products included in this are Microsoft Office, (Word, Excel, PowerPoint, Access, Outlook and Publisher), Windows desktop operating systems (Windows XP Professional and Windows 7) and various Client Access Licences (CALs) needed for Exchange e-mail and other Microsoft server products.

The second Microsoft agreement is Microsoft Select. This is a volume licensing scheme available to the UK academic community. The majority of other Microsoft products not covered under Microsoft Campus can be purchased at highly reduced rates under this scheme.

Other software

Other commonly requested software from companies such has Adobe are not available free of charge or under any site licence agreement. However, highly discounted academic rates do exist for these and many other applications. We can recommend specific software for various tasks and point you towards some good sources to purchase the products.

Other standard software such as Web browsers, web plugins (e.g. RealPlayer, QuickTime, Acrobat Reader) virus scanners etc. can be installed for free.

Off Campus use/personal purchases

Certain licensing schemes including Microsoft Campus give some options for usage of software off campus at no extra charge and some software suppliers allow you to buy software personally at the educational discounted prices. If you wish to purchase software for home personal use please contact us at the IT Service Desk for further details. We can recommend specific software for various tasks and point you towards some good sources to purchase the products. Our main external supplier is Pugh Computers, Tel : (01974) 200201.


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Getting help

Log a call - IT Service Desk:

W: IT Service Desk


T: (01784 41) 4321

Laptop Support and Mobile Device Clinic

Location: Davison Building, Library, ground floor.  The Support Office is just to the left of the Library helpdesk.


Clinic Opening Times...