Maintenance issues

If you have a maintenance problem or see something unsafe or potentially dangerous please report it to your Departmental Administrator or Building Superintendent (if your building has one). They will then contact Customer Services on your behalf and ensure the matter is logged.

You can, if you wish, contact the Maintenance Service Help Desk on extension 3062 (01784 44 3062) or by email.

Maintenance Services

Maintenance Services is your on campus repair and maintenance team.   To report a maintenance issue, please use our on-line reporting portal.  For help with using the portal, please refer to our portal presentation. If you are not registered for this service then please contact us by email.

If you are registered with us and are having difficulty using the service, please call the Help Desk on 3062.

Emergencies or incidents requiring immediate attention

For any incident requiring immediate attention, always call the Maintenance Service Help Desk on 3062 (or 01784 44 3062).

Same working day issues

For any issue requiring attention the same working day, please log your call on the Portal (currently unavailable) AND call the help desk to alert the team to your requirements.

The Help Desk

The Help Desk is available on extension 3062 from 8am to 6pm Monday to Friday.

Our Service Levels

Please read about our Service Levels.

PAT schedule 2013

Please read our PAT Schedule.

Fantastic or not?

Please leave feedback about our service.


Last up-dated on 12/12/14 

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Maintenance Services Help Desk:

Extension 3062 (01784 44 3062)

Opening times :

Monday-Friday 8am-6pm.