Campus Services has been accredited against the Hospitality Assured standard since 2005. This is the standard for service and business excellence, created by the Institute of Hospitality, specifically for customer facing businesses.
The process encourages businesses to develop best practice by viewing their own operation from a customer perspective to see where improvements can be made to benefit the business. Scored against 9 steps including Customer Research, Business Planning, Service Delivery and Recovery, Training and Development and Customer Satisfaction, the team showed improvements in 8 of the 9 steps compared with last year's assessment.
In our most recent assessment in November 2016, a rigorous two-day process that included 36 individual interviews with members of staff, the department was awarded Premier level accreditation, with a score of 76.8%.
Last updated: 30/11/16