Commercial Services


The new Commercial Services Directorate was set up in December 2016 and is made up of the following areas of service:

  • Residential services (Housekeeping, environmental services, customer services and post/parcel services);
  • Conferences and Catering, including the management of all of the catering outlets on campus.  There's a huge variety of food and drink options, to suit all tastes, budgets and dietary needs.

Please take a look at our organisational structure.

For further information on booking rooms and internal catering, please click here. 

We aim to offer excellent quality and value for money services and to encourage and respond to customer feedback.   We have been accredited against the Hospitality Assured standard since 2005 and in our most recent assessment in November 2016, we were accredited with Premier level with a score of 76.8%.

The following areas are now the responsiblity of the Estates department: 

 Last updated: 21/2/17

Royal Holloway, University of London logo

 New Hospitality Assured logo

Need to contact us?

For enquiries regarding student accommodation, including housekeeping, cleaning, residential reception or to leave feedback please contact our residences team.

To get in touch with any of the catering outlets on campus or to leave feedback please contact our catering team.

For information on meeting rooms, internal hospitality and conferencing, please contact our conferences and catering team.

Unsure who to contact?

For all other enquiries please contact our central Commercial Services team who will be happy to help.