Professional Services

Here you can find information about the administration of the College, which is divided into professional service areas each being led by a Director.

Registrar and College Secretary: Simon Higman

The College Secretary’s Office comprises a number of smaller teams with responsibility for a range of duties related to regulatory and legal compliance and assurance. 

The College Health and Safety Office provide comprehensive advice and assistance across the broad subject of occupational health and safety, including fire safety. This includes the detailed interpretation and application of health and safety legislative requirements, covering specific subjects such as policy formulation and the management of risk relating to a wide range of topics. 

Internal Audit services are provided to the College by an external provider reporting to the College Secretary’s Office. Through independent appraisal they provide assurance and best practice advice on the College’s activities, especially on the arrangements for risk management, value for money, control and governance. 

The Secretariat provides administrative and professional support for Council and its Committees, ensures compliance with information legislation and provides professional support for the consideration of serious non-academic matters, including those relating to students. The secretariat also offers legal support for contracts, agreements and related matters.

Email: Simon.Higman@royalholloway.ac.uk

Secretary: Pam Kaur

Academic Registrar: Anna Sendall

Registry provides the administrative and professional support for the academic provision.  This includes: 

  • oversight and development of academic regulations and policies
  • maintenance of academic standards
  • professional development for teaching staff including support for e-learning 
  • academic study skills support for taught students and English Language support for international students
  • central student administrative services, which includes managing key events such as enrolment, formal examinations and graduation ceremonies as well as running the Student Services Centre, which provides a dedicated single point of contact for all non-academic student queries.  

Director's email: Anna.Sendall@royalholloway.ac.uk

Go to:

Academic Development

Educational Development

Student Administration

Centre for the Development of Academic Skills (CeDAS)

Campus Services: Jonathan Main (acting)

Campus Services is the College’s largest department, providing a wide range of services to staff and students of the College as well as visitors and conference clients. As a team we manage the upkeep and maintenance of the buildings and the physical environment of the College as well as many of the campus services offered such as catering, accommodation, security, sports and retail. We are also responsible for generating revenue by marketing the College’s facilities for conferences and events when they are not being used by our students.

Website

Careers: Liz Wilkinson

The Careers Service offers: 

  • Students' careers information, advice and guidance.
  • Employers recruitment solutions.
  • Staff support in delivering employability strategies.

We are part of The Careers Group, University of London.

Director's email: Elizabeth.Wilkinson@royalholloway.ac.uk

Website

Communications & External Relations: Marie Ennis

Communications and External Relations work to strengthen Royal Holloway’s presence and reputation in an increasingly global and competitive market. Our professional team engages with colleagues across the College in leading and coordinating a wide range of activities, including press and public relations, championing the Royal Holloway brand through marketing and communications, developing our web and new media activities, organising and promoting College events and supporting the development of key partnerships locally.

Director's email: Marie.Ennis@royalholloway.ac.uk

Website

Estates: Mike Berry

The Estates Department is responsible for the management of and improvement to the entire physical estate – developed and undeveloped. Our estate covers over 45 hectares and more than 80 buildings on the campus distributed north and south of the A30, as well as our off-campus residences at Kingswood. We also lease Huntersdale from the Crown Estate and 11 Bedford Square in London from the University of London. Funding for Major Projects (typically over £100,000) is allocated on approval of a business case for each specific project whilst approx £2 million a year is allocated to legislative, cyclical and small works, as prioritised during the Planning Round.

Director's email: Michael.Berry@royalholloway.ac.uk

Website

Finance: Stephen Avery

The Finance function covers payroll, payments (suppliers, staff expenses etc), student fee collection, loans and maintenance grants, cashiering and banking, financial reporting and monitoring. Management Accounts provides general support to departments and budget/fund holders. Support for externally funded research projects is provided by the Research Finance team. The Procurement team provides advice and procurement expertise and co-ordinates purchasing activities, which are undertaken within departments or through specialist functions such as Computer Services and Campus Services.

Director's email: Stephen.Avery@royalholloway.ac.uk

Website

Health & Safety: Matt Purcell

Our work is related to all aspects of Health and Safety for the staff and student population. Members of staff in the College Health and Safety Office provide comprehensive advice and assistance across the broad subject of occupational health and safety, including fire safety. This includes the detailed interpretation and application of health and safety legislation, covering specific subjects such as policy formulation and the management of risk relating to a wide range of topics.

Director's email: M.Purcell@royalholloway.ac.uk

Website

Human Resources: Cheryl Newsome

The Human Resources (HR) Department offers advice and support on all matters relating to employment in the College. The Department has four distinct areas of expertise: Recruitment, Operations and Employee Relations, HR Systems and Information and Staff Development. Each area works closely together to provide a comprehensive HR service to the College. Each Faculty and department has an allocated HR Manager and Assistant who should be the first point of contact for the majority of queries.

Director's email: Cheryl.Newsome@royalholloway.ac.uk

Website

Information Technology: Samuel Massiah

The IT department is here to answer your technical queries online, in person, by email and on the phone. We offer a range of services and support for many applications and devices.

For our full A-Z service listing, please visit the IT services catalogue.

Director's email: Samuel.Massiah@rhul.ac.uk

Library Services: John Tuck

Royal Holloway Library Services is on two sites within easy walking distance of each other. The Founder’s Library (Languages, Literatures, Cinema, Theatre, Fine Arts and Music) is located within the Founder’s Building. The Archives service and collections are also in this building and provide access to unique papers and materials relating to the history and development of the College. The Bedford Library, opened in 1993, houses resources for Science, the social sciences including Economics and Management, and a large History collection. Both libraries provide a variety of study environments allowing for group work through to silent study, and the entry floor of Bedford Library is known as tlc@bedford, which is an IT-rich social learning space launched in 2008.

Director's email: John.Tuck@royalholloway.ac.uk

Website

Research & Enterprise: Tony Greenwood

We provide pro-active support to help academic departments enhance and diversify the sources of their research and commercial income from grants, consultancy, licensing, industrial/commercial research sponsorship and spin-outs. We also provide operational grant application support, guidance, costing as well as intellectual property and contracts advice and services. In addition, we provide incubation services and accommodation for business start-ups within the Enterprise Centre and support for personal entrepreneurship development throughout the College.

Director's email: Tony.Greenwood@royalholloway.ac.uk

Website

Student Recruitment & Partnerships: Sheryl Simon

The Directorate of Student Recruitment and Partnerships is responsible for recruitment of home/EU and overseas students, admissions and applicant management and institutional partnership development for the College.

Email: S.Simon@royalholloway.ac.uk

Website

Strategic Planning & Change: Julia Roberts

The Strategic Development Unit plays a central role in:

  • The development, implementation and monitoring of the College's strategy.
  • The analysis of data from key internal and external sources to benchmark Royal Holloway's performance.
  • The provision of management information to enable effective strategic decision making.
  • The provision of professional expertise in major change projects and risk management.
  • The provision of policy analysis within the HE sector.
Director's email: 

Julia.Roberts@royalholloway.ac.uk

Website 

Student Experience: Mike Johnson

The Student Life Team oversees the non-academic Student Experience at the College and report to the Director of Student Experience. Non-academic Student Experience performance is reported to and monitored by the recently established Student Life Committee, and the Student Welfare and Support Committee. 

The Student Life Team manages & coordinates:

  • Welcome Week, induction & transition activity (including Re-Welcome Week in January)
  • Residential Support 
  • Peer Guidance Scheme 
  • Campus Life Programme
  • Celebration Week 
  • Student surveys and feedback
  • Student experience projects.

For further details please email Sarah.Tattam@royalholloway.ac.uk, Student Life & Support Manager

Director's email: Mike.Johnson@royalholloway.ac.uk

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06/12/2016