Royal Holloway students record high satisfaction in NSS

Posted on 14/08/2013

Royal Holloway’s outstanding student experience has been given the thumbs up by students in the 2013 National Student Survey (NSS) who awarded the College 89% for overall satisfaction, continuing the trend of year on year improvement for the fifth successive year.

The result places Royal Holloway in equal 21st place in the UK, comfortably within the top tier in the national table of universities in terms of student satisfaction (excluding Further Education Colleges and small, specialist institutions),  4% above the UK national average for HEIs (higher education institutions) of 85%, and represents a 1% improvement on our 2012 result.

Overall, the College has improved on the previous year's performance in four of the six categories evaluated by the survey: Teaching, Academic Support, Learning Resources, Personal Development, scoring the same for Assessment and Feedback and one point lower for Organisation & Management.

Physics and Earth Sciences recorded the highest overall satisfaction this year (with 100% and 99% respectively), while Computer Science and Mathematics are the most improved departments (+9% and +8% in overall satisfaction).

Professor Paul Layzell, Principal, commended staff for their hard work and commitment to delivering a top quality experience for students.

“I am delighted that our students have expressed such high satisfaction with their Royal Holloway experience again this year.  Our success in the NSS is testament to our commitment to high quality research-led teaching and determination to provide an outstanding student experience.

Thank you to all those concerned for a very good overall NSS outcome.  Some of the scores in departments are stunning, as well as some significant increases in scores elsewhere.  We will be undertaking further analysis of scores with comparator data and student comments as these become available to further improve our performance and ensure every student gets the most out of their university education.”

The College continues to respond to student feedback from the NSS and other surveys, recently implementing a range of innovations and improvements including extending student study spaces in the library, improving IT facilities and the quality of teaching rooms, refurbishing student accommodation and the Students’ Union and extending graduate employability schemes.

The NSS, now entering its ninth year, provides all final year undergraduate students in UK higher education institutions and further education colleges with the opportunity to express their opinions on what they liked during their time at university. Around 304,000 final-year students responded to the NSS survey this year from 154 HEIs and 165 FECs from across the UK. This represents a response rate of 68.6 per cent, the highest rate in the nine years that the NSS has been running.


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