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More in this section Immigration and Visas

Lost /stolen passports and visas

lost passport and BRP

It's very important that you keep your passport and your Biometric Residence Permit (BRP) safe as both documents are vital to your stay in the UK and when you travel abroad. Remember to take copies of these documents (electronic copies sent to your email). A travel insurance policy might cover you for some of the costs if they are lost or damaged while in the UK.

Keep your passport and BRP safe at home and not in your wallet or handbag, avoid taking them with you. 

Avoid using your BRP and passport as ID. You can apply for an ID card in your country or apply for a provisional driving licence.

If your passport and visa is stolen please contact the International Student Support Office immediately and the International Student Adviser will help and advise you on the application process.

Losing your passport/visa in the UK

If your passport is lost or stolen, it is important you do the following:

1.    Inform the Police

  • You can do this by visiting a police station or making the report online. You will need to fill in a form explaining what happened and you will be issued with a crime reference number. Make sure you keep these details somewhere safe as you will need them to get a new passport.

2.    Contact your Embassy

  • Contact your embassy in London to apply for a replacement passport. You may need to supply your crime reference number.

  • For guidance on how to get a replacement passport, please contact your embassy or go on their website. You may be required to complete an application and take it to the embassy to submit in person

3.    Notify the university and the Police Nationalities Unit

  • If one of your visa conditions was to have police registration, you must notify Surrey Police to update your Police Certificate. Contact the International Student Support Office for details.

Lost/stolen BRP card in the UK

If your BRP/ Visa sticker has been lost or stolen, it's important you do the following:

1.    Inform the Police

  • You can do this by visiting a police station or making the report online. You will need to fill in a form explaining what happened and then issued with a crime reference number. Make sure you keep these details somewhere safe as you will need them to get a new BRP card.

2.    Inform the UKVI

3.    Replace your BRP Card

  • You must apply using BRP(RC) form for another permit. This has to be done within three months of reporting the theft or loss. If you fail to do this you could face a financial penalty of up to £1,000 or the UK Visas & Immigration may cancel your stay.

  • The application will cost £56 by post. The address is on the form and is available online here.

4.  Notify the university and the Police Nationalities Unit.

  • Please let the university know of any changes in your BRP card and go to the Student Services Centre.

  • If one of your visa conditions was to have police registration, you must notify Surrey Police to update your Police Certificate. Contact the International Student Support Office for details.

Lost/stolen visa sticker (vignette) passport in the UK

If your lost passport contained your visa in the form of a sticker, you will need to apply to have your visa reissued.

  • You must apply using the Transfer of Conditions form. Current fees are £168 (for postal applications) and £758 (for in-person applications). Full details on the process can be found on the Home Office website.

  • Applicants must provide their biometric details and will be issued with a visa in the form of a Biometric Residence Permit (BRP card), rather than another sticker in their passport.

If you have eight weeks or less left on your lost visa, please make an appointment with the International Student Support Office for further advice.

Notify the university and the Police and the Police Nationalities Unit.

  • Please let the university know of any changes in your Passport and go to the Student Services Centre.

  • If one of your visa conditions was to have police registration, you must notify Surrey Police to update your Police Certificate.

If you are about to complete your degree or your visa will almost expire please contact the International Student Support Office for further advice.

Losing your passport/visa outside the UK

 

Lost/stolen passport

 If your passport is lost or stolen outside the UK, it's important you do the following:

1.    Inform the Police

  • Contact the local Police in the area and they will provide you with a crime reference number or a police report. Make sure you keep these details somewhere safe as you will need them to get a new passport.

2.    Contact your Embassy

  • Explain to your embassy about what has happened. You may need to supply the police report or crime reference number. They will provide you with guidance on how to get a replacement travel document. Do not travel with a photocopy of your passport.     

3.    Notify the university, the UKVI and the Police Nationalities Unit.

  • Please let the university know of any changes in your Passport and go to the Student Services Centre.

  • If one of your visa conditions was to have police registration, you must notify Surrey Police to update your Police Certificate. Contact the International Student Support Office for details.

Lost/stolen BRP card outside the UK

If your BRP/ Visa sticker has been lost or stolen outside the UK, it is important you do the following:

 1.    Inform the Police

  • Contact the local Police in the area and they will provide you with a crime reference number or a police report. Make sure you keep these details somewhere safe

2.    Inform the UKVI

3.     Apply for a temporary visa to allow you to return to the UK (lost BRP card)

  • You must apply for a temporary visa to return to the UK after you have reported your BRP as lost/stolen. You will need to apply at the local Visa Application Centre in the country which you are in. The cost is £169.

  • Follow the guidance on the Home Office website. This explains that you will need to apply for a Replacement BRP visa (normally valid for one month) which you will use once to return to the UK. On the online application you should choose the following options:

    Reason for visit - other

    Visa type - other

    Visa sub type - Replacement Biometric Residence Permit

  • Find a visa application centre and find out how to apply for a BRP. You must not try to travel with a photocopy of your BRP. The Border Force Officers will not permit you entry to the UK without an original visa.

4.     Replace your BRP card

  • Once you have returned to the UK, you must apply for a replacement BRP within one month of your arrival (and before the expiry date on your temporary visa).

  • You must apply using the BRP(RC) form for another permit. The application will cost £56 by post.

5.     Notify the university and the Police Nationalities Unit

  • Please let the university know of any changes in your passport and go to the Student Services Centre.

  • If one of your visa conditions was to have police registration, you must notify Surrey Police to update your Police Certificate.

Lost/stolen visa sticker (Vignette) in passport outside the UK

If your lost passport contained your visa in the form of a sticker, you will need to apply to have your visa reissued. Before you do that you must do the following:

1. Inform the Police

  • Contact the local Police in the area and they will provide you with a crime reference number or a police report. Make sure you keep these details somewhere safe as you will need them to get a new passport.

2.    Apply for a visa to return to the UK

  • You must apply for a replacement vignette. You must pay the full application fee of  £169. No CAS is required but you should submit evidence of your current student status. You can download this letter online on Campus Connect.

  • The online form will require you to submit a CAS number and you should use the same CAS number as previously. You should explain in the additional information section of the online application about the loss/theft of your passport/visa and provide a copy of the police report. Information on how to apply is available online and to make an online application click here.

If you make the application online you should choose the following options:

  • Reason for visit - Other

  • Visa type - Others

  • Visa sub type - Vignette Transfer

The Tier 4 application form tells the applicants to pay for the immigration health charge, although this is not required as you are applying for a replacement tier 4 visa. When the form is printed off, explain on the front sheet that the application is to replace a visa and is not an entry clearance application.

In most countries, a successful application will give you a 30 day visa to re-enter the UK. You would then collect a Biometric Residence Permit on arrival in the UK which would contain the same leave and conditions as your current visa.

On the Biometric Residence Permit (BRP) Collection page of your visa application, you must enter :  Alternative Location Code 2HE482. To ensure your BRP card is sent to us at Royal Holloway, University of London. This will enable you to collect your BRP card at the College. The UKVI do also give you the option to collect your BRP from a Post Office, however, please be aware the local Post Office is some distance from the College and it will be easier for you to collect the card directly from us.

Top tips to avoid your passport/BRP card being stolen

  • There are different ways to protect your passport and your BRP card. 

  • You can leave your passport and BRP card in your hotel room, but only in a locked safe. 

  • If your room does not have a safe, ask management at the establishment to lock it in the hotel safe. 

  • Avoid carrying your BRP card in your wallet. Your BRP card should not be used for ID. You can apply for an International Student Identity Card. 

  • Always carry a minimum of valuables, and plan places to conceal them, especially your passport and BRP card. 

  • Avoid using large handbags, or outside pockets when visiting large and crowded areas such as  public transport. These are all easy targets for thieves. Inside pockets and a sturdy shoulder bag with a strap worn across the chest are much safer choices. 

  • Don't trust anyone who is a little too close. Beware of pickpockets, they will distract you to get your wallet and phone. 

  • Keep most items locked in a safe; only take into town what you need.

If your passport and visa is stolen please contact the International Student Support Office immediately and the International Student Adviser will help and advise you on the application process.

 

 
 
 

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