Apple - How do I order from Apple?

Apple - How do I order from Apple?

Ordering Apple Products

As you may already be aware, a new national framework has been set up for universities and colleges to purchase Apple products. From the 1st April 2016, you will be able to order from Stone Computers.  Orders will no longer be placed directly with Apple Distribution International.

 The overall management of the framework agreement is via the Higher Education Purchasing Consortium, Wales, and the agreement was tendered by a working group comprising of representatives from the regional consortia, including the London Universities Purchasing Consortium to reflect the requirements of the UK Higher Education sector. The agreement covers the supply and support of devices running Apple operating systems (OSX and iOS) and related peripherals, software and provision of value added services. There are a number of key benefits available to universities under this framework Agreement including price savings, a minimum 3 year collect and return warranty included in the price of all OSX and iOS devices, and potential volume discounts.

A Purchase Order should be issued to Stone Computing via the Agresso system for any order to be placed. Stone's supplier reference number on Agresso is: 2010153.


PLEASE NOTE THAT: If you have previously gone via IT Services to build proposals/quotations for Apple Products on your behalf, you should continue to do so via the IT Service Desk.


All Purchase Orders

a)      Supplier details need to be: Stone Computers Limited, Granite One Hundred, Acton Gate, Stafford, Staffordshire ST18 9AA

b)      All requisitions will initially be free text orders in Agresso and should detail, as a minimum:

a.       Text that states "This Purchase Order forms a call-off contract from the framework agreement for the Supply Of Computer Equipment Using an Apple Operating System (Ref:ITS6003 - HW)

b.      The College's email invoicing email address:

c.       All orders must contain either a Description and Product Code (where applicable)/Quantity of products required or a Stone Website Quote reference number

d.      Your delivery contact details - including details of any constraints that may apply


How to obtain your Stone Website Quote reference

a)      Go to the Stone portal at:

b)      If you need to set up a User ID and Password please email with your name, Department (and Section if applicable) name, the College's name, your email address and contact telephone number, and the company will set you up to be able to generate quotations on their portal

c)       Once your registration is confirmed by Stone, you will be able to log in and create a quote for your specific requirements

d)      Save the quotation to your pc and attach it to the documents section of your Agresso requisition, quoting the number within the free text (description?) field


Delivery Timescales

a)      Stone aim to deliver all out of the box items within 1-3 working days, and;

b)      All configurable items within 7-10 working days

c)       If there are any delays in shipping your products the Account Manager will notify the person who placed the order, using the contact details on the requisition



a)      All items purchased under the framework agreement include a 3 year warranty

b)      The warranty is direct with Stone Computing (NOT APPLE)  and will be handled by their support team

c)       Please report any issues with Apple equipment purchased under the framework via the IT Service Desk as usual


Going forward, Stone are looking to implement a punch out catalogue for Apple Products, and we will notify everyone of any future developments.

Royal Holloway, University of London logo