Student Services Centre: Our services

Opening Hours

The Student Services Centre is open Monday to Friday, 10am - 6pm.

Contact Details

Student Services Centre, Windsor Building, Royal Holloway, University of London, Egham, Surrey TW20 0EX, United Kingdom

Telephone: 01784 276641
Fax: 01784 276164

Student Services Centre: Our vision and services

Click here to read about our vision and charter for service standards.

The list below indicates some of the areas the Student Services Centre team can help you with. If you have any queries not covered by these categories, we will help find the best contact to assist you.

 SSC Guide
Accommodation Applying for halls, room exchanges, vacating halls, searching for accommodation
Changes to Personal Details Name changes and guidance on how to update your contact details (see 'Personal Details' tab)
Changes to Study Details Change of mode; interruption of study; withdrawal of study (see 'Study Details' tab)
College Cards Replacements for lost, stolen and damaged cards, loyalty point conversion and new issue cards
Enrolment Help with completing your enrolment
Examinations Help with candidate numbers and general examination queries
Fees & Funding Tuition and accommodation payments, advice on fees, bursaries and scholarships
Forms Completion of forms confirming enrolment including career development loan forms, E402 and CSN (see 'Forms' tab)
Graduation Ceremonies Information on forthcoming ceremonies
Proof of Student Status Help with obtaining documents to verify your student status
Reference Requests Responding to requests from third parties for academic references (see 'Reference Requests' tab)
Thesis Submission Initial and final thesis (re)submissions
Transcripts and Proof of Study Advice on the ordering process for former students and queries regarding order turnaround
Travel Concessions Advice on 16-25 Railcard and 18+ Student Oyster photocard applications (see 'Trains' tab)
Visa Renewal Advice on how to obtain a Confirmation of Acceptance for Studies (CAS) in order to renew your UK visa



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