Bursaries and Scholarships FAQs

 

I think I'm eligible for a bursary or scholarship. When will I find out if I am?

Students eligible for non-competitive bursaries and scholarships will receive an email in October confirming their eligibility and providing further information. If you believe you are eligible but have not heard anything by the beginning of November please contact student-enquiries@royalholloway.ac.uk with your student ID number and your Student Finance England Customer Reference Number so we can investigate further.

When are the bursaries and scholarships paid?

For non-competitive bursary and scholarships, the expected payment dates are as follows:

Friday 8th December 2017

1st instalment:

  • Care Leavers Bursary
  • Principal’s Excellence Scholarship
  • Royal Holloway Bursary

Full amount:

  • Physics Bursary

 

Friday 23rd March 2018

2nd instalment:

  • Care Leavers Bursary
  • Principal’s Excellence Scholarship
  • Royal Holloway Bursary
Full amount:
  • Access Entry Bursary
  • Royal Holloway Bursary Band 2 & 3 (Household Income between £25,000 - £42,600)

 

Friday 8th June 2018

Final instalment:

  • Care Leavers Bursary
  • Royal Holloway Bursary Band 1 (Household income below £25,000)
  • Principal’s Excellence Scholarship

How are bursaries and scholarships paid?

Cash awards are paid by bank transfer directly into your bank account. You will need to provide us with your bank details and you can do this through the ''Money'' tab of Campus Connect. You will receive a confirmation email once they have been successfully updated. Please see our FAQ 'How do I provide my bank account details' below for further information.

For the Royal Holloway Bursary for students with a household income of less than £25,000, you can choose to receive your award as an accommodation fee reduction, a tuition fee reduction, a cash award or a combination of all three. Please see below FAQ 'How will I receive my Royal Holloway Bursary?' for further details.

How do I provide my bank account details?

To upload your bank details, you'll need to log into Campus Connect, then:

  • Go to the ''Money'' tab and click ''My bank details'' from the drop down menu.
  • If you haven't entered any details before, you'll need to click ''More detail''.
  • Fill in your bank account details and click ''submit''. You'll need to enter your details twice as part of the process.

You will receive a confirmation email once your details have been successfully updated.

If you have any questions or experience any problems uploading your details, please email us at student-enquiries@royalholloway.ac.uk.

How do I provide consent to SFE to share my financial details with Royal Holloway?

For bursaries and scholarships that are awarded based on household income, both you and your sponsor(s) (usually parent(s) or partner) need to give consent to Student Finance England (SFE) to share this information with us. For example, if you live with both parents then you, your mother and your father will need to give their consent to SFE.

Both you and your sponsors can set up this consent by calling 0300 100 0607. The line is open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.

I received a National Scholarship last year. Will I receive it this year?

As long as you continue to meet the eligibility criteria, your National Scholarship will automatically be converted to a Royal Holloway Bursary for your second and third years.

How will I receive my Royal Holloway Bursary?

If your household income is £25,000 or less, you can choose to take some or all of your award in cash, as an accommodation fee reduction, a tuition fee reduction, or a combination of these. An email will be sent to eligible students in October with details of how to make your choice. The email will include a deadline by which you need to let us know how you would like to receive your scholarship. If you do not reply by the deadline, the award will be defaulted to a cash award and paid into your bank account in 3 instalments.

If your household income is between £25,001 and £42,600, the award will be paid directly into your bank account.  Please therefore ensure that your bank details are up-to-date on Campus Connect. For further information on how to complete this please see FAQ 'How do I provide my bank account details'.

Why haven't I received my bursary or scholarship?

There are a number of possible reasons:

  • You have not yet provided us with your bank account details. Please see ‘How do I provide my bank account details?’ for more information.
  • You do not meet all of the eligibility criteria. Please check carefully that you meet all of the requirements for the award.
  • For bursaries and scholarships which are awarded based on household income, you, or one of your sponsors, have not given consent to share financial information with Royal Holloway. We use information from Student Finance England (SFE) to confirm your household income and that you are in receipt of a maintenance grant. All members of your household will need to give consent. For example, if you live with both parents then both your mother and father will need to give consent, as will you. You can do this by calling SFE on 0300 100 0607 – they are open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.
  • Your household income assessment is provisional (this mainly applies to first year students). Royal Holloway requires that your household income assessment by SFE has been finalised so you will need to contact SFE to query with them why your household income assessment is still provisional. Normally this is because they are waiting to receive some additional documentation from one of your sponsors. You can call SFE on 0300 100 0607 – they are open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.
  • If you believe that you have provided all of the above information please contact the Bursary and Scholarship team at student-enquiries@royalholloway.ac.uk.

I haven't received the Access Entry Bursary. Why?

There are a number of possible reasons:

  • The award is not paid until the last day of the Spring term. If you do not receive a payment on the last day of the term, then please contact student-enquiries@royalholloway.ac.uk with your student ID number so we can investigate further.
  • You did not pass a QAA-recognised Access to Higher Education qualification to gain entry to Royal Holloway.
  • You did not meet the specific conditions of your UCAS offer from Royal Holloway.
  • You do not meet all of the eligibility criteria. Please check carefully that you meet all of the requirements for the award.

When is the latest I can receive my scholarship or bursary?

In order to receive a bursary or scholarship during the 2017-18 academic session we must have access to a finalised household income figure via Student Finance England (SFE) by Friday 8th June 2018. If we do not have all the information we need by this date then we will be unable to pay your bursary or scholarship.

Please be aware that retrospective payments beyond the end of the academic year (8th June 2018) will not be made.

If you are having difficulties with your SFE assessment, you may wish to contact the Royal Holloway Student Funding Team for advice on MoneyMatters@royalholloway.ac.uk.

I did not receive my bursary or scholarship last year. Can I receive it now?

We are not able to make retrospective payments of bursaries or scholarships outside of the academic year in which they should have been awarded. The 2016-17 academic year ended on 9th June 2017.

Where can I find the Bursary Terms and Conditions?

The Bursary Terms and Conditions can be found below. The Terms and Conditions that apply to you will depend on the year you started your course at Royal Holloway and you will remain under that year's conditions for the duration of your undergraduate course.

2017-18 Undergraduate Bursary Terms and Conditions.

2016-17 Undergraduate Bursary Terms and Conditions.

2015-16 Undergraduate Bursary Terms and Conditions.

2014-15 Undergraduate Bursary Terms and Conditions.

2013-14 Undergraduate Bursary Terms and Conditions.

2012-13 Undergraduate Bursary Terms and Conditions.

I deferred my entry, which awards am I eligible for?

If you defer your entry, you are eligible for the awards offered at the time you start your course, not the awards available when you applied for your course.

Do I need to take out a loan with SFE to be income assessed?

No, you do not need to take out a loan with Student Finance England (SFE) to be income assessed. When completing your SFE application for funding put '£0' if you do not wish to take out a loan and your household income information will still be assessed to allow you to prove your eligibility for the bursary.

 

 

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24/09/2017
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If you still have questions then please contact student-enquiries@royalholloway.ac.uk

 

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