Bursaries and Scholarships FAQs

 

I think I'm eligible for a bursary or scholarship. When will I find out if I am?

Students eligible for non-competitive bursaries and scholarships will receive an email in October confirming their eligibility and providing further information. If you believe you are eligible but have not heard anything by the beginning of November please contact student-enquiries@royalholloway.ac.uk with your student ID number and your Student Finance England Customer Reference Number so we can investigate further.

When are the bursaries and scholarships paid?

The expected bursary payment dates are as follows:

Friday 9th December 2016

1st instalment:

  • Care Leavers Bursary
  • Principal’s Excellence Scholarship
  • Royal Holloway Bursary
  • Standard Bursary

 

Friday 24th March 2017 

2nd instalment:

  • Care Leavers Bursary
  • Principal’s Excellence Scholarship
  • Royal Holloway Bursary
  • Standard Bursary
Full amount:
  • Access Entry Bursary
  • Excellence Scholarship 
  • Royal Holloway Bursary Band 3 for students starting in 2015
  • Royal Holloway Bursary Band 2 for students starting in 2016

 

Friday 9th June 2017

Final instalment:

  • Care Leavers Bursary
  • Royal Holloway Bursary
  • Principal’s Excellence Scholarship

How are bursaries and scholarships paid?

Cash awards are paid by bank transfer directly into your bank account. You will need to provide us with your bank details and you can do this through the Personal Details tab of Campus Connect. You will receive a confirmation email once they have been successfully updated. Please see our guide to Adding or amending bank details on Campus Connect for further information.

For the Royal Holloway Bursary for students with a household income of less than £25,000, you can choose to receive your award as an accomodation fee reduction, a tuition fee reduction, a cash award or a combination of all three. Please see below for further details.

How do I provide my bank account details?

To add your bank details please log onto Campus Connect and follow our guide to Adding or amending bank details on Campus Connect. You will receive a confirmation email once your details have been successfully updated.

How do I provide consent to SFE to share my financial details with Royal Holloway?

For bursaries and scholarships that are awarded based on household income, both you and your sponsor(s) (usually parent(s) or partner) need to give consent to Student Finance England (SFE) to share this information with us. For example, if you live with both parents then you, your mother and your father will need to give their consent to SFE.

Both you and your sponsors can set up this consent by calling 0300 100 0607. The line is open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.

I received a National Scholarship last year. Will I receive it this year?

As long as you continue to meet the eligibility criteria, your National Scholarship will automatically be converted to a Royal Holloway Bursary for your second and third years.

How will I receive my Royal Holloway Bursary?

If your household income is £25,000 or less, you can choose to take some or all of your award in cash, as an accommodation fee reduction, a tuition fee reduction, or a combination of these. Emails will be sent out to eligible students in October with details of how to make your choice. The email will include a deadline by which you need to let us know how you would like to receive your scholarship. If you do not reply by the deadline, the award will be defaulted to a cash award and paid into your bank account in 3 instalments.

If your household income is between £25,001 and £42,600, the award will be paid directly into your bank account.  Please therefore ensure that your bank details are up-to-date on Campus Connect. Further information can be found in our guide to Adding or amending bank details on Campus Connect.

Why haven't I received my bursary or scholarship?

There are a number of possible reasons:

  • You have not yet provided us with your bank account details. Please see ‘How do I provide my bank account details?’ for more information.
  • You do not meet all of the eligibility criteria. Please check carefully that you meet all of the requirements for the award.
  • For bursaries and scholarships which are awarded based on household income, you, or one of your sponsors, have not given consent to share financial information with Royal Holloway. We use information from Student Finance England (SFE) to confirm your household income and that you are in receipt of a maintenance grant. All members of your household will need to give consent. For example, if you live with both parents then both your mother and father will need to give consent, as will you. You can do this by calling SFE on 0300 100 0607 – they are open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.
  • Your household income assessment is provisional (this mainly applies to first year students). Royal Holloway requires that your household income assessment by SFE has been finalised so you will need to contact SFE to query with them why your household income assessment is still provisional. Normally this is because they are waiting to receive some additional documentation from one of your sponsors. You can call SFE on 0300 100 0607 – they are open Monday to Friday 8.00am to 8.00pm and Saturday and Sunday 9.00am to 4.00pm.
  • If you believe that you have provided all of the above information please contact the Bursary and Scholarship team at student-enquiries@royalholloway.ac.uk.

I haven't received the Access Entry Bursary. Why?

There are a number of possible reasons:

  • The award is not paid until the last day of the Spring term. If you do not receive a payment on the last day of the term, then please contact student-enquiries@royalholloway.ac.uk with your student ID number so we can investigate further.
  • You did not pass a QAA-recognised Access to Higher Education qualification to gain entry to Royal Holloway.
  • You did not meet the specific conditions of your UCAS offer from Royal Holloway.
  • You do not meet all of the eligibility criteria. Please check carefully that you meet all of the requirements for the award.

I haven't received the Excellence Scholarship. Why?

There are a number of possible reasons:

  • The award is not paid until the last day of the Spring term. If you do not receive a payment on the last day of the term, please contact student-enquiries@royalholloway.ac.uk with your student ID number so we can investigate further.
  • You have not yet received the Standard Bursary or Royal Holloway Bursary. Please see ‘Why haven't I received my bursary?’ for further information.
  • You did not gain the required tariff points from 3 A-Levels. Please note that the 3 A-Levels must have been taken over a single 2 year period in order for you to be eligible for this award.
  • You did not meet the conditions of your UCAS offer from Royal Holloway. For example, we asked you to gain an A grade in A-Level Mathematics and you gained a B grade. This would make you ineligible for this award.

When is the latest I can receive my scholarship or bursary?

In order to receive a bursary or scholarship during the 2016-17 academic session we must have access to a finalised household income figure via Student Finance England (SFE) by Friday 9th June 2017. If we do not have all the information we need by this date then we will be unable to pay your bursary or scholarship.

Please be aware that retrospective payments beyond the end of the academic year (9th June 2017) will not be made.

If you are having difficulties with your SFE assessment, you may wish to contact the Royal Holloway Student Funding Team for advice on FinancialAdvice@royalholloway.ac.uk.

I did not receive my bursary or scholarship last year. Can I receive it now?

We are not able to make retrospective payments of bursaries or scholarships outside of the academic year in which they should have been awarded. The 2015-16 academic year ended on 10th June 2016.

Where can I find the Bursary Terms and Conditions?

The Bursary Terms and Conditions can be found below. The Terms and Conditions that apply to you will depend on the year you started your course at Royal Holloway and you will remain under that year's conditions for the duration of your undergraduate course.

2016-17 Undergraduate Bursary Terms and Conditions.

2015-16 Undergraduate Bursary Terms and Conditions.

2014-15 Undergraduate Bursary Terms and Conditions.

2013-14 Undergraduate Bursary Terms and Conditions.

2012-13 Undergraduate Bursary Terms and Conditions.

I deferred my entry, which awards am I eligible for?

If you defer your entry, you are eligible for the awards offered at the time you start your course, not the awards available when you applied for your course.

 

 

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09/12/2016
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If you still have questions then please contact student-enquiries@royalholloway.ac.uk

 

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