Qualification check request

Student Administration provides academic references to external agencies (e.g. pre-employment screening)  to verify the attendance dates / award details of  both current and former Royal Holloway students.

If the candidate was a Royal Holloway distance-learning student, please contact the University of London.

To verify the attendance dates / award details of a Royal Holloway student, please contact the Student Enquiries Desk:

  • Email:            student-enquiries@royalholloway.ac.uk
  • Fax:                +44 (0)1784 276164
  • Address:      Student Services Centre
  •                        Royal Holloway, University of London
                           Egham, Surrey, TW20 0EX

Required details

  • Candidate's full name (including maiden name if applicable)
  • Candidate's date of birth
  • Authorisation from the candidate that we can release their details
  • Your contact details in case of a query
  • Your email address/ fax number / postal address 

If the qualification awarded and dates of attendance are known, please also include these.
The currrent turnaround for academic reference requests is 5 to 10 working days.

We are not able to disclose any information about our students unless we have authorisation from the student that they are happy for us to disclose their details to you.

If you are unable to provide a signed authorisation form from the candidate, please ask the candidate to email student-enquiries@royalholloway.ac.uk directly to give their authorisation in writing.

We cannot comment on a candidate's character or suitability for the post; we only hold academic records and do not have personal knowledge of each student.

For a character reference, we suggest that you ask them to name a specific referee from their former department.

Our current turnaround time is 5 to 10 working days.

To avoid a delay in the processing of your request, please:

  • provide the candidate's name as it was when they were registered at Royal Holloway and their date of birth
  • provide authorisation from the candidate with your request

 

Organisations such as pre-employment screening, recruitment or other external agencies seeking to verify the attendance dates and/or details of award for a current/former student can:

  • email a qualification check request to: student-enquiries@royalholloway.ac.uk 
  • or, post a qualification check request to the Student Services Centre, Royal Holloway, University of London, Egham, Surrey TW20 0EX.

The turnaround time for a qualification check request is 2 to 5 working days. To assist us in processing your request, please include the following details:

  • Candidate's name (including maiden name if applicable)
  • Date of birth
  • Programme of study
  • Date of award (where applicable)
  • A copy of the candidate’s signed authorisation for the release of information, and
  • Your contact details in case of query.

Please note that we are not able to disclose any information about our students unless we have authorisation from the candidate advising they are happy for us to disclose their details to you. If you are unable to provide a signed authorisation form, please ask the candidate to email student-enquiries@royalholloway.ac.uk directly to give their authorisation in writing.

For character and personal references agencies should ask the candidate to name a specific referee from their former department.

If the candidate was a Royal Holloway distance-learning student, please contact the University of London.

 

 

Royal Holloway, University of London logo
06/12/2016
Processing time: 

Our turnaround time for qualification check requests is 2 to 5 working days.

Contact us:

If your query has not been answered on this page please contact the Student Services Centre:

e: student-enquiries@royalholloway.ac.uk

t:  01784 276641