TypeTitleDescriptionResolved
SoftwareExtensions Requests unavailable: 07:30-08:00 Thursday 25th January

Closing status advice

02/02/2018
SoftwareIT Services EMS unavailable 02/02/2018
We have resolved the issue with the EMS and the system is now available once more.

Apologies for any inconvenience caused.

Kind regards,

IT Services

Email: ITServiceDesk@rhul.ac.uk / Web: enquirymanagement.royalholloway.ac.uk / Telephone: 01784 41 4321


02/02/2018
SoftwareIT Services EMS unavailable 12:30 today (Wednesday 24th January) until 13:00

Remedial work successfully completed.

26/01/2018
SoftwareCampus Connect System Maintenance - 23rd January 16:30 - 18:30

All Banner and Campus Connect operation has been restored

24/01/2018
SoftwareCompleted: BANNER Scheduled System maintenance

The Banner System maintenance was successfully completed.

 

18/01/2018
SoftwareResolved: Service Restored 16/1/18 Campus Connect Issue

Service Restored 16/1/18 approx.  11am

 

17/01/2018
SoftwareService Restored 16/1/18 Infoview servers (Business Objects) - error under investigation

Service Restored 16/1/18

17/01/2018
CustomerResolved: SPSS licence renewal

Issue resolved. Closing call.

15/01/2018
SoftwareResolved: Student email and password resets

Closing.

15/01/2018
CustomerWed 20th Dec 2017: Phishing Emails and CyberSecurity

General advice re phishing emails: https://www.royalholloway.ac.uk/staff/campus-life/cybersecurity/remain-aware-of-phishing-emails.aspx

15/01/2018
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