TypeTitleDescriptionResolved
CustomerPhishing Attempt: 'Your February Paycheque Details'

The email account sending the phishing emails has been looked into and the emails will no longer be sent from this account.

 

The link in the emails was blocked soon after the incident was reported to us, and it has come to our attention that the site has been taken down.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

15/02/2017
HardwareClassics - Photocopier / printer

not global call

14/02/2017
NetworkPrinters Unavailable Temporarily due to urgent maintenance work

Pharos servers are back to working order.

 

Apologies for the inconvenience caused.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

10/02/2017
SoftwareMaintenance: Campus Connect and new CampusNet registrations 7/2/2017 8am-9pm GMT

 Campus Connect (including Attendance Tracking, Gradebook and the ARC) and registration of new CampusNet devices is now available 

07/02/2017
NetworkResolved - Queens BDG - 07:00 - 08:00 Monday 30th January - Planned Maintenance Work

The maintenance work is now complete. The changeover happened at 07:42 and caused only a few second’s downtime.

30/01/2017
SoftwareMoodle stability update

Major changes have been made to the Moodle environment to ensure stability and to prevent future file access issues. We will be planning in additional work and notifying all users over the coming months but there should be no further disruptions to file access or service use.

 

 

We apologise for the significant inconvenience caused and appreciate your patience whilst we have worked to resolve the underlying causes.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

27/01/2017
NetworkResolved - No power In Bourne Building

 Bourne Building power outage issue has been resolved. 

 

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

24/01/2017
SoftwareResolved: SPSS Licence Renewal

As per previous message- 

 

Thank you for your patience.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

The SPSS and AMOS licences have now been updated on the server.

 

You should no longer receive expiry messages about the above.

 

05/01/2017
NetworkWolfson Network Maintenance Tuesday 20th December 18:00 - 20:00

Maintenance successfully completed.

05/01/2017
NetworkMcCrea Network Maintenance Monday 19th December 18:00 - 20:00

Maintenance successfully completed.

05/01/2017
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