TypeTitleDescriptionResolved
SoftwareMonday 15th May 22:45 - 23:59 Campus Connect & CampusNet: Important security updates

The work on Campus Connect and CampusNet has been completed successfully.

 

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

19/05/2017
Software'Pure' - Outage

Pure is back up and running following the maintenance carried out on the afternoon of 11/05/2017

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

19/05/2017
SoftwareResolved *** Footprints Restart at 3.15pm ***

We believe that the background processing issue we had been having with the Footprints workspaces has now been resolved.

 

If you believe that any calls or updates may be missing, please log a call with the Service Desk by logging the details directly via our web site:   itservicedesk.rhul.ac.uk

 

Thank you for your patience in this matter.

 

Kind Regards,

IT Service Desk

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

25/04/2017
HardwareResolved - Planned IT maintenance - Saturday 8th - Sunday 9th April
Entered on 11/04/2017 at 11:23:17 BST (GMT+0100) by Robert Brown:

The work was completed successfully within this time window and all IT services are working as normal.

 

We apologise for any inconvenience cause over this weekend.

 

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

25/04/2017
NetworkResolved - Sat 1st April International Bdg: Network at risk due to planned power outages.

All systems affected by the power interruptions are now back online and working.

 

We apologise for the inconvenience caused during the outages to services this weekend.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

04/04/2017
SoftwareResolved - Qlikview Dasboards service outages 21-03-2017

The maintenance was completed within these time frames and normal service has been restored.

 

We apologise for any inconvenience caused.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

23/03/2017
SoftwareBanner - Essential Maintenance Work - 15/02/2017 17:00 to 21:00

left message with NV.  Closing call. SN.

23/03/2017
CustomerResolved: Campus Connect- Difficulties accessing web address

Closing call.

22/03/2017
SoftwareResourceLink and myView - Essential Maintenance work

The work was completed successfully within these times.

20/03/2017
SoftwareMoodle error: database connection error

closing call.

20/03/2017
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