TypeTitleDescriptionResolved
NetworkResolved - Sat 1st April International Bdg: Network at risk due to planned power outages.

All systems affected by the power interruptions are now back online and working.

 

We apologise for the inconvenience caused during the outages to services this weekend.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

04/04/2017
SoftwareResolved - Qlikview Dasboards service outages 21-03-2017

The maintenance was completed within these time frames and normal service has been restored.

 

We apologise for any inconvenience caused.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

23/03/2017
SoftwareBanner - Essential Maintenance Work - 15/02/2017 17:00 to 21:00

left message with NV.  Closing call. SN.

23/03/2017
CustomerResolved: Campus Connect- Difficulties accessing web address

Closing call.

22/03/2017
SoftwareResourceLink and myView - Essential Maintenance work

The work was completed successfully within these times.

20/03/2017
SoftwareMoodle error: database connection error

closing call.

20/03/2017
NetworkResolved: CampusNet Issue

Closing Global Call.

15/03/2017
NetworkResolved: WiFi (Campus Net) currently unavailable

The issue affecting WiFi is resolved and the service is now available.

Please accept our apologies for the inconvenience.

 

If you have any further problems, please contact the IT Service Desk.

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

14/03/2017
HardwarePrinter Queue Issue affecting some users

The issue was resolved 20th February.

06/03/2017
CustomerPhishing Attempt: 'Your February Paycheque Details'

The email account sending the phishing emails has been looked into and the emails will no longer be sent from this account.

 

The link in the emails was blocked soon after the incident was reported to us, and it has come to our attention that the site has been taken down.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

15/02/2017
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