TypeTitleDescriptionResolved
Networkeduroam availability in new buildings

Closing - issue resolved.

18/09/2017
SoftwareResolved - Student email Tuesday 12th September 2017

Closing - issue resolved.

18/09/2017
CustomerPhishing Alert - Update also court appearance message with pdf FW: Urgent secure message from RHUL

Closing Global call.

27/07/2017
CustomerUpdate - Staff Directory Unavailable

Staff Directory is now available.

 

 

Apologies for the inconvenience caused.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

24/07/2017
SoftwareResolved: Outlook issues - logging in

The issue with Outlook has now been resolved and there should be no further issues logging in.

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 
12/07/2017
SoftwareClosed: Moodle Course Enrolment - Including Fire Safety

Closing Global Call upon advice of support team manager:The vast majority of Moodle courses have now been restored and the system should work for everyone as normal.

 

 

If you or any of your colleagues find any further specific issues with a course on Moodle please send the details to us for investigation.

 

If you are having problems getting the Agresso modules to run, please note that this has been found to be a browser related issue.   Unfortunately newer browsers will not run the Flash modules, but you should be able to access them successfully with Firefox (e.g. v25) or Internet Explorer (e.g. v10, 11)

 

 

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

10/07/2017
CustomerPhishing Attempt: 'Dear User'

closing this one as there is now another one which folk need to be made aware of.  ( 131220 )

27/06/2017
SoftwareTuesday 20th June 0500 – 0800: Network at risk due to scheduled maintenance and security update

Maintenance work complete.

Closing call

SN

20/06/2017
SoftwareResolved - Contensis Error: Under investigation

Closing global call.

SN

20/06/2017
SoftwareUpdate- CAFM maintenance

CAFM is now available.

 

 

Email: ITServiceDesk@rhul.ac.uk / Web: itservicedesk.rhul.ac.uk / Telephone: 01784 41 4321

 

20/06/2017
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