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Professional Services

The Chief Operating Officer and Secretary to Council, Dr David Ashton, has overarching responsibility for the Professional Services.

Academic Services: John Tuck 

The Academic Services Directorate draws together all centrally delivered academic and student support functions to foster an inspiring, rewarding and fulfilling student experience.

The core areas of responsibility include:

Academic Quality and Policy Office: maintenance of academic standards; the quality assurance and enhancement of academic provision; oversight and development of academic regulations and policies; servicing key academic governance committees; investigation and oversight of academic student disciplinary matters.

Careers and Employability Service: the expert enabler of employability success for the institution, its academic departments and individual students and graduates, creating inspirational social capital and building student confidence and skills to succeed.

CeDAS: coordination and delivery of academic skill development for undergraduate and postgraduate taught students; university preparation programmes for international students; academic oversight of Study Abroad programmes.

Educational Development: leading and supporting excellence in teaching and learning, e-learning, and the professional development of teaching staff and research students.

Library Services (see Library Services box)

Student Administration Services: providing central administrative support for the student lifecycle, including the Doctoral School, student accommodation, academic timetabling and the management of College events such as enrolment, College examinations and the graduation ceremonies.

Student Services Centre: acting as a dedicated single point of contact for all non-academic student queries.

Student Services: provision of administration and support in relation to the student experience and wellbeing, including all student-facing central support functions such as halls life; campus engagement; active lifestyle and sports; volunteering; welfare and wellbeing services; off-campus support and liaison; disability and dyslexia services; faith support; financial advice; international student support; student counselling; and the Health Centre.

Senior Department Managers: three senior department managers have been appointed, each with a thematic portfolio, matrix line managed by the Director of Student Administration: Compliance and Quality Enhancement; Opportunities, Employability and Skills; Wellbeing, Attainment and Progression

Director's email: John.Tuck@royalholloway.ac.uk

Careers and Employability Service: Liz Wilkinson

The Careers Service offers: 

  • Students' careers information, advice and guidance.
  • Employers recruitment solutions.
  • Staff support in delivering employability strategies.

We are part of The Careers Group, University of London.

Director's email: Elizabeth.Wilkinson@royalholloway.ac.uk


Commercial Services: Gillian Almond  

Commercial Services is the College’s largest department, providing a wide range of services to staff and students as well as visitors and conference clients. As a team they manage many of the campus services offered such as catering and accommodation. They are also responsible for generating revenue by marketing the College’s facilities for conferences and events when they are not being used by our students.


Marketing and Communications: Marie Ennis

Our Marketing and Communications Directorate is focused on growing our College’s reputation, impact and student numbers.

The market for student numbers is ever more competitive and we need to enhance our appeal to recruit the required number of students, maintain the academic quality of our intake and achieve our social participation targets. 

The Directorate directly responds to our target audiences and so maximises our focus on strengthening our reputation, growing our student numbers and increasing our impact. 

Director's email: Marie.Ennis@royalholloway.ac.uk


Information Technology: Robert Westcott 

Estates: Mike Berry

Our Estates Department is responsible for managing and improving our entire physical estate – both developed and undeveloped. That's everything from the buildings we work in, to the green spaces around us and the construction projects currently taking place on campus.

Director's email: Michael.Berry@royalholloway.ac.uk


Finance: Stephen Avery 

The Finance function covers payroll, payments (suppliers, staff expenses etc), student fee collection, loans and maintenance grants, cashiering and banking, financial reporting and monitoring. Management Accounts provides general support to departments and budget/fund holders. Support for externally funded research projects is provided by the Research Finance team. The Procurement team provides advice and procurement expertise and coordinates purchasing activities, which are undertaken within departments or through specialist functions such as Computer Services and Campus Services.

Chief Financial Officer's email: Stephen.Avery@royalholloway.ac.uk


Health & Safety: Matt Purcell

Our work is related to all aspects of Health and Safety for the staff and student population. Members of staff in the College Health and Safety Office provide comprehensive advice and assistance across the broad subject of occupational health and safety, including fire safety. This includes the detailed interpretation and application of health and safety legislation, covering specific subjects such as policy formulation and the management of risk relating to a wide range of topics.

Director's email: M.Purcell@royalholloway.ac.uk


Human Resources: Gillian Hemus 

The Human Resources (HR) Department offers advice and support on all matters relating to employment in the College. The Department has three distinct areas of expertise: Partnerships and Advice, HR Operations, and Organisation Development. Each area works closely together to provide a comprehensive HR service to the College. Each Faculty and Department has an allocated HR Business Partner, Officer, and Assistant who should be the first point of contact for the majority of queries.

Director's email: Gillian.Hemus@royalholloway.ac.uk


Library Services: Matthew Brooke 

Research and Enterprise: Tony Greenwood

We provide proactive support to help academic departments enhance and diversify the sources of their research and commercial income from grants, consultancy, licensing, industrial/commercial research sponsorship and spin-outs. We also provide operational grant application support, guidance, costing as well as intellectual property and contracts advice and services. In addition, we provide incubation services and accommodation for business start-ups within the Enterprise Centre and support for personal entrepreneurship development throughout the College.

Director's email: Tony.Greenwood@royalholloway.ac.uk


Governance and Legal Services: Anna Sendall


Director's email: anna.sendall@royalholloway.ac.uk

Strategic Planning and Change: Julia Roberts 

The Strategic Planning and Change Team provides management information and evidence-based insights to support your decision-making and the development of your plans.

We also mange major strategic projects and provide project management guidance and support to colleagues across the College.

Director's email:Julia.Roberts@royalholloway.ac.uk


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