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Royal Holloway staff commended for their quality of service

Posted on 07/12/2011

The Facilites Management team at Royal Holloway, University of London has won a highly commended award for Outstanding Customer Service at Tourism South East’s (TSE) Beautiful South Awards for Excellence 2011. 

Facilities Management’s responsibilities include conferences and events, catering and accommodation and services to students.

The annual awards have been running for the past 21 years and this year’s ceremony and awards dinner took place at Denbies English Vineyard in Dorking, Surrey and was hosted by John Williams, Chairman of TSE and Sue Saville, Managing Director.

Judging was carried out by an independent panel of past winners, industry leaders and experts in their field, selected for their impartiality, experience and suitability for each category.  The judging took account of entry forms, a combination of web searches, emails, telephone calls and /or visits. The panel was looking for all elements of the business to be excellent, with some of them outstanding. 

Factors taken into account included, most importantly, the quality of service on offer to visitors and value for money. Other aspects scrutinised included commitment to staff training and development, the environment and accessibility.

Melanie Loizou, Deputy Director of FM at Royal Holloway, said: “The judges recognised that over the last 18 months we have made significant changes including introducing and measuring our new values of ‘Fantastic, Fresh & Fun’ and also introducing our in house ‘Inspire’ scheme, which was designed to reward members of our team who deliver inspirational customer service by going the ‘extra mile.’  It’s wonderful to receive recognition for our team who strive to deliver great customer service to our students, staff and visitors.”



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