Codes and regulations - online student handbook

Our general regulations

When you complete your online enrolment with Royal Holloway you agree that you have read, understood and accept to be bound by all our General Regulations, codes of practice and policies.  Most of our policies are about responsible behaviour.  They set out your responsibilities as a student, both academic and non-academic, and set out our responsibilities to you.

Breaking any of these regulations could lead to us restricting your access to some services and, in very severe cases, lead to you being expelled from Royal Holloway.

You can read the detail of our General Regulations here.  We’ve summarised the essentials below to help you get started: this summary is provided for information purposes only, and does not supersede the full version of the Regulations.

Your academic responsibilities

  • You have to attend all classes, lectures or field trips that are part of your course (as far as reasonably possible)
  • You can’t attend classes that aren’t on your course
  • You need to be easily contactable and able to attend campus during term-time
  • You must let your department know if you are ill and can’t attend classes – if you’re ill for more than three days you must contact the Health Centre
  • You can’t work in a job for more than 20 hours a week during term-time

Your responsibilities as an international student

  • If you don’t attend classes, your visa may be withdrawn
  • It’s your own responsibility to make sure you understand your visa requirements.

Your campus

  • You must treat the campus with respect and not damage any part of it
  • If you live in Halls, you also have to follow the terms in your hall contract
  • You must have a parking permit to park your car on campus, and we might fine you if you park without one (see our car parking policy)
  • You must follow our policies to control health and safety risks (eg. by not removing fire safety equipment)
  • You must not try and service any College electrical equipment yourself
  • You’re responsible for the safety of any personal electrical equipment you bring to campus
  • Barbecues, fireworks, firearms and other offensive weapons are absolutely not allowed on campus
  • You are not allowed to smoke inside or within five metres of any building on campus.

Your information

  • The way we use your information is set out in our data protection policy
  • It’s up to you to make sure we have your correct details (your name, address, etc)
  • It’s your responsibility to make sure you are up-to-date with any requirements we may have of you (eg attending an exam)
  • You must check your student email account every day
  • Your College Card is proof that you are a student at Royal Holloway.

Your Students’ Union

  • The way the Students’ Union works is set out in the Students' Union code of practice
  • We automatically enrol you as a member of the Students’ Union, but you can opt-out if you want to
  • If you opt-out, you won’t be able to stand for office or election in the SU or vote in any SU election or meeting.  You can still be a member of societies and use SU facilities and services.

Our responsibilities to you

  • We’ll do everything we can to provide you with the course you signed up for
  • If we have to change anything we’ll tell you as soon as we can, and we’ll take reasonable steps to help you if you’re affected
  • We can’t be responsible if we fail to deliver your course due to an event that we couldn’t foresee or avoid, such as a natural disaster, pandemic flu or strike (these exceptional circumstances are known as ‘force majeure’).

Complaints

Our other regulations

Our regulations, policies and codes of practice

This is a complete directory of the various regulations, policies and codes of practice that affect you as a student at Royal Holloway.

Regulations

Terms and conditions

Policies

Codes of practice