All students have the right to safe and secure access to learning resources, study spaces, services and facilities.
We endeavour to:
• provide you with the technology, support and services you require to carry out your study and research
• provide access to the Library resources you need to support your study and research
• maintain, improve and extend our learning resources, spaces and facilities to meet your needs.
You can expect:
• access to appropriate learning environments conducive to study and research
• access to PCs in a range of locations across the campus to supplement your use of your own IT equipment
• provision of a personal College email address and access to specialised software applications specific to your programme of study
• to be able to connect your equipment to our network services from your study bedroom and from a range of locations across the campus
• access to the College's virtual learning environment
• guidance and instruction on the use of learning resources and facilities including information skills training on Library resources
• access to the resources and collections of the Senate House Library in London
• friendly, professional advice from staff
• means of providing feedback and responses from us to your feedback.
We expect you:
• to supplement your study and research with those materials, equipment or resources not usually provided by the College, for instance purchasing certain course textbooks, as recommended by Departments, and paying for services such as printing and photocopying
• to utilise (where available) your own laptop or PC installed with the appropriate general software tools to support your course of study
• to make appropriate use of your student email account. This will be the primary method of contacting you and it should be checked regularly
• to adhere to all rules, guidelines, and procedures for the safe and responsible use of space, equipment and resources within Royal Holloway and take responsibility for maintaining anti-virus protection and service updates current on your personal PC, laptop or other mobile equipment
• to adhere to the Library and Information Technology regulations, including those on appropriate network use, copyright observance and plagiarism.